below marketmost similar roles pay hereabove market
This role pays less than
98%
of similar roles. Most pay
$126,750–$212,112
— the blue band above.
At the midpoint, this role pays about
$80k
versus about
$169k
for comparable roles.
Based on 240 similar postings.
Employer
About Cognizant
Cognizant is a multinational IT services and consulting company offering digital transformation, technology, and business process services. It serves clients across financial services, healthcare, manufacturing, and other industries worldwide.
Cognizant currently has
438 open roles
on FindRole.
Listed pay typically runs
$100,000–$135,000
across 285 roles with salary data.
As a Salesforce Production Support Engineer, you will join the Salesforce support team to ensure the stability, reliability, and continuous availability of the Salesforce Service Cloud platform. Your primary responsibilities include managing and resolving L2/L3 production incidents while meeting established service level agreements. You will troubleshoot complex issues involving Apex, Flows, Lightning Web Components, Aura components, and system integrations. Daily tasks involve monitoring platform performance, integration processes, and batch jobs to proactively mitigate risks. You will perform root cause analysis, implement corrective actions, and support Service Cloud administration, configuration, deployments, and change management. Required skills include experience with REST/SOAP APIs, middleware solutions, and external systems. Candidates must hold Salesforce Administrator and Salesforce Platform Developer I certifications to support these complex enterprise integrations.
Salesforce
Service Cloud
Apex
Lightning Web Components
LWC
Aura
Flows
SOAP API
Middleware
Root Cause Analysis
Release Management
Deployments
Production Support
Reporting
Salesforce
Service Cloud
Apex
Lightning Web Components
LWC
Aura
Flows
SOAP API
Middleware
Data Management
Root Cause Analysis
Change Management
Release Management
Debugging
Monitoring