This role pays less than
96%
of similar roles. Most pay
$109,400–$157,311
— the shaded band above.
At the midpoint, this role pays about
$90k
versus about
$133k
for comparable roles.
Based on 240 similar postings.
Employer
About TransUnion
TransUnion is a global information and insights company and one of the "Big Three" credit reporting agencies, alongside Equifax and Experian.
TransUnion currently has
11 open roles
on FindRole.
Listed pay typically runs
$112,500–$187,500
across 10 roles with salary data.
The Root Cause Support Analyst joins a team dedicated to transforming complex technical incidents into clear, customer-friendly root cause analyses. Working alongside technology, engineering, sales, delivery, compliance, risk, and legal teams, this individual manages the entire RCA lifecycle from initial intake through final approval. Key responsibilities include creating formal documentation, reviewing reports with top customers, managing related tickets, and drafting high-level communications to explain technical events in an accessible manner. The role involves participating in technical bridge calls, gathering pertinent details, and providing status updates during ongoing incidents. Required skills include proficiency in the Microsoft Office suite, including Excel, PowerPoint, Access, Word, and Outlook. Preferred technical competencies include experience with SharePoint, Splunk, Salesforce, and CRM reporting tools to resolve complex IT issues and provide detailed processing statistics and system availability reports.
Microsoft Active Directory
Office 365
Microsoft Office
Windows
VPN
Networking
Incident Management
Knowledge Base
IT Support
Corporate Network Environment