Regional Head – IT Command Centre | Driving Major Incident Resolution, Operational Resilience & ITSM Governance , Vice President

State Street

Quick summary

Work type
On-site
Location
Boston, MA
Salary
$120,000–$217,500 / yr
Posted
6 days ago
Closes
Jul 30, 2026

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $188k
This role $169k
$108k most similar roles pay here $230k

This role pays less than 66% of similar roles. Most pay $161,250–$214,775 — the shaded band above. At the midpoint, this role pays about $169k versus about $188k for comparable roles.

Based on 238 similar postings.

Employer

About State Street

State Street Corporation is one of the world''s largest custodian banks and asset managers, providing investment servicing, investment management, and investment research to institutional investors. Industry: Financial Services & Asset Custody

State Street currently has 135 open roles on FindRole.

Listed pay typically runs $120,000–$188,750 across 134 roles with salary data.

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At a glance

TL;DR · Regional Head – IT Command Centre | Driving Major Incident Resolution, Operational Resilience & ITSM Governance , Vice President

The IT Command Centre Regional Head leads strategic and operational efforts to ensure production stability and service continuity across the region. This senior role involves managing major IT incidents, driving rapid resolution, and overseeing critical incident response processes. The incumbent will lead 24/7 technical bridge operations, enforce governance for high-impact events, and conduct proactive health checks while maintaining robust standards and policies for ITSM functions. Key responsibilities include strategic oversight of major incidents, global coordination of non-major incidents, ITSM governance and compliance, operational excellence initiatives, event leadership, change governance, workforce management, people development, and executive reporting. The ideal candidate possesses deep ITIL expertise, strong leadership skills, technical breadth across various domains, and the ability to communicate effectively with senior stakeholders. Proficiency in tools like ServiceNow and Remedy, along with experience in strategic planning and team development, is essential. Weekend shift availability is mandatory for this role at State Street, a leading custodian bank and asset manager.

What you'll do

  • Provide executive leadership during critical IT disruptions to ensure rapid service restoration.
  • Direct 24/7 technical bridge operations for non-major incidents and implement preventive measures.
  • Own ITIL-aligned process governance, ensuring audit readiness and leading remediation plans.
  • Oversee enterprise health checks and spearhead strategic initiatives to refine operational execution.
  • Govern high-impact IT events end-to-end, ensuring stability and stakeholder confidence during critical periods.
  • Provide senior oversight for weekend deployments, enforcing risk mitigation strategies and safeguards.

What we're looking for

  • ITIL Certification (Intermediate or Expert level) required.
  • 8+ years in ITSM leadership roles with major incident management experience.
  • Deep knowledge of ITIL processes and audit compliance.
  • Strong understanding of infrastructure and application domains.
  • Proficiency in Excel, dashboard creation, and executive-level presentations.
  • Availability for weekend and on-call coverage.
  • Expertise in ITSM tools (ServiceNow, Remedy).

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