Recovery Analyst, Merchant Lending Credit

What you'll do

• Analyze the end-to-end recovery process from initial outreach through to final payment settlement.
• Map and review recovery workflows including triggers, routing, SLAs, and exception handling.
• Design and implement business rules for ticket creation, prioritization, and merchant segmentation.
• Use SQL to perform deep-dive analyses on strategy effectiveness and recommend concrete changes.
• Architect and maintain reporting dashboards to provide real-time views of recovery performance and risk.
• Partner with data engineering to design data pipelines and ensure data quality for recovery analytics.
• Lead User Acceptance Testing (UAT) for recovery system changes by defining test plans and monitoring post-launch impact.
• Influence product roadmaps by creating data-backed narratives for recovery-related tooling investments.

What we're looking for

• Experience in lending, credit, fintech, or broader financial services.
• Expert-level process mapping skills to build and maintain detailed workflows and system diagrams.
• Strong requirements-gathering and facilitation skills to align diverse stakeholders and translate business needs into technical specs.
• Advanced SQL skills and experience working directly with relational databases and large, messy datasets.
• Hands-on experience with BI/visualization tools like Tableau, Looker, or Power BI to build self-serve dashboards.
• Solid understanding of data concepts and data pipeline design.
• Demonstrated experience designing and tracking KPIs for operational or risk processes.
• Strong executive storytelling skills to turn complex data into simple narratives and sharp recommendations.