Recovery Analyst, Merchant Lending Credit

What you'll do

• Analyze the end-to-end recovery process from initial outreach through payment settlement.
• Map and review "As-Is" and "To-Be" workflows, including triggers, routing, and SLAs.
• Design business rules for ticket creation, prioritization, and merchant segmentation.
• Use SQL to perform deep-dive analyses on strategy effectiveness and recommend concrete changes.
• Architect and maintain reporting dashboards to provide real-time views of recovery performance.
• Partner with data engineering to design pipelines and ensure high data quality for analytics.
• Lead User Acceptance Testing (UAT) for system changes, including test plans and post-launch monitoring.
• Influence product roadmaps by creating data-backed narratives for investment prioritization.

What we're looking for

• Experience in lending, credit, fintech, or other financial services.
• Expert-level process mapping skills to build detailed workflows and system diagrams.
• Strong requirements gathering and facilitation skills to translate business needs into technical specifications.
• Advanced SQL skills for analyzing large, complex datasets in relational databases.
• Hands-on experience with BI and visualization tools like Tableau, Looker, or Power BI.
• Solid understanding of data concepts and experience partnering on data pipeline design.
• Demonstrated experience designing and tracking KPIs for operational or risk processes.
• Ability to translate complex data into clear narratives for executive storytelling.