Product Manager, Support Experience

Stripe

Remote Hybrid Actively hiring Verified listing

South San Francisco, CA · Seattle · Toronto · New York, NY · Remote, USA Posted 9 days ago $146,400–$219,600 / year

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At a glance

AI generated

TL;DR

As a Product Manager for Support Experience at Stripe, you will join a team dedicated to enhancing user support through advanced technology. Your primary responsibility is to enhance Stripe’s conversational AI agent, which handles over 100,000 weekly interactions, by identifying and solving real-world customer issues. You’ll work closely with the Conversation UX and Platform teams to develop new capabilities for the AI agent, focusing on both technical implementation and user experience design. This role requires strong technical skills, particularly in areas like natural language processing and machine learning, as well as expertise in product management across multiple teams. Ideal candidates will have a minimum of five years of relevant experience, deep empathy for users, and the ability to lead complex projects from start to finish.

Skills

Python JavaScript Node.js Docker Kubernetes AWS CI/CD Terraform PostgreSQL GraphQL React NaturalLanguageProcessing ConversationalAI MachineLearning UserExperienceDesign

What you'll do

Identify and solve real-world user problems to enhance Stripe’s conversational AI agent.
Design UX for hybrid UI-conversation experiences, defining necessary primitives for success.
Develop and refine AI skills, tools, and systems for continuous improvement of the agent.
Establish quality standards for agentic conversations and drive their implementation.
Collaborate with Conversation UX and Platform teams to innovate AI capabilities.

What we're looking for

5+ years of experience as a Product Manager.
Deep user empathy and high standards for user experience.
Proven ability to lead cross-team initiatives from start to finish.
Technical background in computer science or related field.
Strong communication skills, both written and verbal.

Market check

Salary context

This $146,400–$219,600 range sits above 49% of similar postings on FindRole.

Peer median band

$155,700–$225,000

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$159,000–$221,875

Middle half of comparable postings.

Based on 239 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Stripe

Stripe is a financial infrastructure platform for internet businesses, providing payment processing, billing, fraud prevention, and banking-as-a-service APIs to businesses of all sizes globally. Industry: Payments Infrastructure & Financial Technology

Stripe currently has 52 open roles on FindRole.

Listed pay typically runs $178,600–$261,000 across 52 roles with salary data.

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