This role pays less than
79%
of similar roles. Most pay
$150,000–$211,218
— the shaded band above.
At the midpoint, this role pays about
$147k
versus about
$181k
for comparable roles.
Based on 240 similar postings.
Employer
About Plaid
Plaid is a financial technology company that builds a data network powering digital finance applications, enabling consumers to securely connect their financial accounts to apps and services. Industry: Financial Technology & Data Infrastructure
Plaid currently has
70 open roles
on FindRole.
Listed pay typically runs
$190,800–$262,800
across 70 roles with salary data.
As a Product Operations Specialist within the Customer Engineering and Support team, you will serve as a trusted technical partner owning a suite of products end-to-end. You will drive product launch readiness by identifying documentation and tooling gaps, creating troubleshooting workflows for internal teams, and translating frontline customer feedback into actionable data for product managers to shape the roadmap. Your daily work involves optimizing cross-functional workflows and defining support strategies from testing through general availability. To succeed, you must possess strong technical communication skills, proficiency in SQL for analyzing operational metrics, and a background in technical support or solutions engineering. You will solve complex problems within the fintech domain, specifically addressing challenges related to credit, payments, and fraud prevention while ensuring seamless product rollouts for developers building financial services applications.
SQL
Oracle
Microsoft SQL Server
Unix
Linux
Kafka
Salesforce
Cloud Computing
Virtualization
FIX
SWIFT
Scripting
System Administration
Execution Management Systems
SQL
OMS
EMS
Charles River IMS
Trade Lifecycle
Fixed Income
Derivatives
Equities
Technical Support
problem-solving
Project Management
Process Analysis
Documentation