Product Operations Manager II

What you'll do

• Analyze customer requests to identify trends and provide actionable insights for product and engineering improvements.
• Manage the day-to-day activities of a remote team of business analysts supporting multiple systems.
• Build relationships with stakeholders by providing system training, onboarding support, and addressing inquiries.
• Execute operational services including user acceptance testing, documentation maintenance, and root cause analysis.
• Draft and distribute feature release notes, project updates, and other stakeholder communications.
• Report on initiative progress and translate raw metrics into actionable performance insights for partners.
• Manage product launches and user transitions to ensure successful delivery of migration objectives.
• Develop evergreen documentation and define processes to improve team culture and operational efficiency.

What we're looking for

• Minimum of 3 years of experience in a professional role, preferably supporting clients in a technology or product environment.
• Bachelor’s degree and equivalent professional experience.
• Strong customer-service orientation with the ability to proactively solve problems and champion products.
• Excellent communication skills for distilling information accurately for both business partners and internal technical teams.
• Strong prioritization and organization skills to manage time-sensitive requests from multiple stakeholders.
• Technical aptitude and a logical approach to problem-solving in fast-paced, matrixed environments.
• Experience with enterprise tools such as Jira, Confluence, or Airtable (preferred).
• Experience supporting various application types, defect management processes, or Agile/Scrum methodologies (preferred).