Principal Site Reliability Engineer

What you'll do

• Design and implement software and tools to improve application performance, availability, scalability, and latency.
• Build automation and tooling for application management, including deployments, configuration changes, and disaster recovery.
• Design, implement, and evangelize observability and monitoring systems to proactively detect and identify root causes.
• Evaluate application capacity continuously to provide scaling recommendations and statistics to Product and Business teams.
• Identify performance bottlenecks and work with cross-functional teams to troubleshoot and resolve technical issues.
• Serve as a technical liaison by providing documentation and runbooks to Level 1 and Level 2 support teams.
• Provide feedback and technical requirements to development teams to implement microservice design patterns and modern reliability approaches.
• Participate in a 24/7 on-call rotation to support production environments.

What we're looking for

• Candidates must independently possess the eligibility to work in the United States at the date of hire.
• Bachelor’s Degree in Business and/or Computer Science or related field.
• 12+ years of related experience managing large complex projects in a technical or software development environment inclusive of post-graduate degree.
• Proven ability to lead a team through high priority Incidents and improve the RCA process.
• Hands-on experience designing and developing using Python, Go, Java, Docker, Microservices Architecture, messaging frameworks (Kafka, SQS, JMS), and database technologies.
• Strong understanding of Linux administration, networking fundamentals, and CI/CD pipeline implementation including GIT, Chef, Maven, and Jenkins.
• Proven track record designing and building complex end-to-end systems as a full stack developer.
• Hands-on experience in supporting applications in a 24X7 customer-facing production environment (preferred).