Principal Operations Engineer

Salesforce

Remote Actively hiring Verified listing
New York, NY · Remote, USA Posted 11 days ago $197,300–$313,700 / year
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At a glance

AI generated

TL;DR

As a Principal Operations Engineer at Salesforce's Digital Enterprise Technology team, you will lead the design and implementation of automation-first operations to eliminate manual workflows across incident management, alerting, escalation, runbooks, and day-to-day processes. You’ll build alert-to-incident automation pipelines, drive adoption of self-healing systems, and establish SLI, SLA, and SLO frameworks for critical Tier-1 services. This role requires deep expertise in incident management, observability, distributed systems, and modern DevOps practices, with experience in scripting, Infrastructure as Code, and operating high-availability customer-facing systems. You will work on a highly visible, impactful project that shapes how Salesforce operates internally and externally, focusing on reliability, speed, and cost efficiency.

Skills

Salesforce Python JavaScript Apex LWC CI/CD Kubernetes Docker Terraform AWS GCP Azure Prometheus Grafana PostgreSQL MySQL Git Jira Confluence SRE DevOps Infrastructure as Code Observability Metric Logging Tracing Microservices SLI SLA SLO

What you'll do

  • Lead design and implementation of automation-first operations to eliminate manual workflows.
  • Build alert-to-incident automation pipelines to speed up detection and response times.
  • Identify high-impact toil reduction opportunities across the ecosystem for efficiency gains.
  • Drive adoption of self-healing systems and automated remediation patterns in critical services.
  • Establish SLI, SLA, and SLO frameworks to ensure reliability and performance standards.

What we're looking for

  • 12+ years experience in engineering, operations, SRE roles.
  • Proven track record of automating complex workflows and improving reliability at scale.
  • Deep expertise in incident management systems, observability, and distributed systems.
  • Strong experience with automation frameworks, scripting, Infrastructure as Code, and DevOps practices.
  • Experience operating high-availability customer-facing systems in enterprise environments.

Market check

Salary context

This $197,300–$313,700 range sits above 88% of similar postings on FindRole.

Peer median band

$132,000–$220,000

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$142,400–$216,112

Middle half of comparable postings.

Based on 238 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Salesforce

Salesforce is the world''s leading customer relationship management (CRM) platform, offering cloud-based software for sales, service, marketing, analytics, and application development. Industry: Enterprise Software & Cloud Computing

Salesforce currently has 66 open roles on FindRole.

Listed pay typically runs $148,500–$260,100 across 59 roles with salary data.

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