Principal Forward Deployed Engineer

What you'll do

• Define reusable architecture patterns, integration standards, and agent-platform guardrails for all FDE pods.
• Own the technical review bar for production-ready code, security sign-offs, and compliance requirements.
• Serve as the technical escalation point for complex architecture problems and production incidents in the field.
• Write and review code for high-stakes customer escalations and complex integration architectures.
• Develop a framework to quantify and validate the ROI of automation for economic buyers.
• Translate field-level technical signals into structured, prioritized inputs for the Product Engineering roadmap.
• Create implementation guides and reusable assets to turn bespoke solutions into repeatable practices.
• Travel to customer sites to provide technical depth for critical deployments and deal unblocking.

What we're looking for

• 10+ years of hands-on experience in customer-embedded engineering roles like Forward Deployed Engineering or technical consulting.
• Demonstrated progression into a technical leadership or principal-level scope.
• Deep hands-on experience with agentic AI systems including LangChain, LangGraph, MCP servers, multi-agent orchestration, RAG, and vector stores.
• Experience with LLMs and tooling including OpenAI, Gemini, Anthropic, GitHub Copilot, and Gemini Code Assist.
• Deep experience with REST APIs, GraphQL, webhooks, SQL, and enterprise integrations.
• Proven track record as a technical escalation point for multiple simultaneous engagements under delivery and revenue pressure.
• Ability to build and defend quantified ROI cases to CFOs, Controllers, or other economic buyers.
• Experience translating field-level technical signal into structured inputs for product organization prioritization.
• Background in high-growth SaaS, applied AI, or fintech/ERP/accounting-adjacent domains (preferred).
• Domain experience in priority verticals such as construction, nonprofit, manufacturing, wealth management, healthcare, franchise, or field services (preferred).
• Prior experience setting technical standards or architecture review bars for distributed teams of embedded or field engineers (preferred).