Principal CX Strategy Leader, AI-Powered Onboarding

Intuit

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Work type
On-site
Location
Atlanta, GASan Diego, CAMountain View, CA
Posted
today
Nearby
99+ roles within 25 mi

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How this pay compares to similar roles

Similar $216k
$169k most similar roles pay here $272k

This listing doesn't post a salary. Most similar roles pay $184,975–$246,150.

Based on 239 similar postings.

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About Intuit

Intuit is a financial software company known for products like TurboTax, QuickBooks, Mint, and Credit Karma, helping consumers and small businesses manage their finances and taxes. Industry: Financial Software & Technology

Intuit currently has 130 open roles on FindRole.

Listed pay typically runs $202,500–$274,000 across 111 roles with salary data.

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At a glance

TL;DR · Principal CX Strategy Leader, AI-Powered Onboarding

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As a Principal CX Strategy Leader at Intuit, you will join a high-impact team focused on transforming customer onboarding for mid-market businesses using AI. Your primary responsibilities include designing an AI-driven service model that integrates seamlessly with human interactions and product features, setting the strategic vision for end-to-end onboarding experiences, and quantifying the business impact of these initiatives. You will work closely with Product, AI/ML, and Service Design teams to shape a cohesive strategy that enhances customer retention and adoption rates. Ideal candidates are experienced in launching impactful CX programs, fluent in AI technologies, and skilled at translating technical insights into actionable service designs. This role demands strong analytical skills, the ability to influence executive decisions, and a collaborative mindset to drive innovation across Intuit’s mid-market platforms.

Skills

AI ML Product Management Service Design Customer Onboarding Quantitative Analysis Executive Presentation Financial Management Software QuickBooks Sage Intacct NetSuite Cloud Services CI/CD Python R SQL

What you'll do

  • Design AI-enabled service models for customer onboarding.
  • Set strategic vision for mid-market onboarding from first touch to retention.
  • Quantify impact of AI on cost-to-serve and time-to-value metrics.
  • Influence product roadmap to integrate service and product experiences.
  • Run rapid pilots to scale successful AI-driven service offerings.

What we're looking for

  • Proven track record designing and launching customer experiences or AI-enabled product capabilities.
  • Experience translating AI/ML product capabilities into service design decisions.
  • Strong quantitative skills and ability to work directly with data for analysis.
  • Ability to communicate effectively at the executive level, presenting evidence-based recommendations.
  • Systems thinking approach to understand second-order effects of AI on business metrics.
  • Bachelor's degree in a relevant field; MBA or advanced degree preferred.

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