below marketmost similar roles pay hereabove market
This role pays more than
65%
of similar roles. Most pay
$174,600–$225,500
— the blue band above.
At the midpoint, this role pays about
$209k
versus about
$200k
for comparable roles.
Based on 240 similar postings.
Employer
About Microsoft
Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing
Microsoft currently has
648 open roles
on FindRole.
Listed pay typically runs
$119,800–$234,700
across 624 roles with salary data.
The Principal, Customer Solution Engineer (Fundamentals, Performance & Reliability) joins the Windows Commercial Acceleration Engine team within the Windows Ecosystem and Commercial Engagement organization. In this hands-on engineering role, you will work directly with strategic enterprise customers to identify, diagnose, and resolve complex Windows technical challenges to improve install base health. You will investigate performance bottlenecks, reliability failures, and resource utilization issues by leveraging telemetry, logs, code, scripts, and configurations. You will build prototypes, diagnostic tools, and automation while collaborating with product engineering teams to drive fixes. Required skills include coding in C, C++, C#, Java, JavaScript, or Python. You will use tools like Windows Performance Analyzer, WPR, ProcMon, and ETW tracing to provide measurable resolutions and reusable diagnostic methodologies for Windows commercial environments.
Diagnose and resolve complex Windows performance, reliability, and battery life issues for strategic enterprise customers.
Use telemetry, logs, traces, and crash dumps to identify performance bottlenecks and systemic OS issues.
Design and implement technical solutions, including scripts, prototypes, and configuration changes, to improve device health.
Partner with product engineering teams to drive fixes and telemetry enhancements for cross-product issues.
Convert successful customer resolutions into reusable diagnostic tools, automation, and troubleshooting methodologies.
Communicate technical findings, risks, and progress clearly to customer engineers, IT leaders, and executives.
Demonstrate measurable improvements in customer install base health through validation results and telemetry.
What we're looking for
Bachelor's Degree in Computer Science or related technical field and 6+ years of technical engineering experience with coding in languages like C, C++, C#, Java, JavaScript, or Python (or equivalent experience).
Ability to meet Microsoft, customer, and/or government security screening requirements, including a Microsoft Cloud Background Check.
Experience working directly with enterprise customers to diagnose problems, identify root causes, and implement or validate solutions (preferred).
Broad understanding of customer deployments across Windows, Intune, and Security (preferred).
Experience diagnosing Windows performance, reliability, startup, battery, resource utilization, or device health issues (preferred).
Experience using diagnostic technologies such as WPA, WPR, ProcMon, ETW tracing, Event Viewer, or crash dumps (preferred).
Experience building automation, diagnostic tooling, scripts, prototypes, or technical investigations (preferred).
Experience collaborating across customer, field, support, and product engineering teams to drive technical issues from discovery through resolution (preferred).
Python
C#
C++
Java
JavaScript
C
Azure
Kubernetes
CI/CD
Kusto (KQL)
Power BI
GitHub Copilot
Distributed Systems
APIs
Telemetry
Cloud-native
Software Testing
Agentic Workflows