Premier Services Technical Manager

Motorola Solutions

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Allen, TX
Salary
$105,000–$110,000 / yr
Employment
Full-time
Posted
21 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $181k
This role $108k
$91k $234k
below market most similar roles pay here above market

This role pays less than 96% of similar roles. Most pay $155,645–$205,500 — the blue band above. At the midpoint, this role pays about $108k versus about $181k for comparable roles.

Based on 240 similar postings.

Employer

About Motorola Solutions

Motorola Solutions, Inc. (NYSE: MSI) is a leading American technology company providing mission-critical communications, video security, and analytics for public safety and enterprise customers.

Motorola Solutions currently has 156 open roles on FindRole.

Listed pay typically runs $100,000–$135,000 across 120 roles with salary data.

Most-posted roles

View all roles at Motorola Solutions

At a glance

TL;DR · Premier Services Technical Manager

The Premier Services Technical Manager joins the Premier Support Services team to lead and scale support processes for critical communication, video security, and command center technologies. This role involves mentoring a high-performing support team, managing executive-level client relationships, and serving as a primary escalation point for complex technical issues. Key responsibilities include overseeing strategic growth, tracking KPIs against SLAs, performing root cause analysis during outages, and standardizing workflows. The successful candidate will utilize skills in leadership, team mentorship, and cross-functional collaboration to align service operations with engineering and product teams. The position requires expertise in software, engineering, or professional services to solve technical problems for public safety and enterprise customers while ensuring compliance with CJIS Security Policy standards in high-security environments.

What you'll do

  • Oversee the strategic growth and standardization of Premier Support processes to scale operations.
  • Track and analyze KPIs against committed SLAs while implementing corrective actions to meet targets.
  • Coordinate incident resolution and root cause analysis during critical outages and after-hours escalations.
  • Manage, mentor, and train a dedicated support team to build core technical capabilities.
  • Manage executive-level client relationships and serve as the primary escalation point for complex issues.
  • Partner with sales, engineering, and product teams to deliver a seamless customer experience.
  • Own the onboarding and technical performance management of all support professionals.

What we're looking for

  • Bachelor's degree or equivalent practical experience.
  • 4+ years of experience in software, engineering, professional services, or customer support.
  • Experience managing a support team.
  • Ability to obtain background clearance as required by government customers.
  • Experience in escalation management, technical root cause analysis, and multi-team resolutions.
  • Experience in SLA and KPI performance tracking.
  • Experience in process standardization for customer support workflows.
  • 8+ years of experience in software, engineering, professional services, or customer support (preferred).

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