Partner Support Technical Program Manager

Amazon Inc

Quick summary

Work type
On-site
Location
Bellevue, WA
Salary
$148,700–$201,200 / yr
Posted
2 days ago

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Competitive pay

How this pay compares to similar roles

Similar $175k
This role $175k
$136k most similar roles pay here $212k

This role pays less than 52% of similar roles. Most pay $152,000–$197,750 — the shaded band above. At the midpoint, this role pays about $175k versus about $175k for comparable roles.

Based on 240 similar postings.

Employer

About Amazon Inc

Amazon Inc. is the world''s largest e-commerce and cloud computing company, operating the Amazon marketplace, AWS cloud platform, Prime subscription services, Alexa voice AI, and logistics infrastructure. Industry: E-Commerce & Cloud Computing

Amazon Inc currently has 335 open roles on FindRole.

Listed pay typically runs $143,700–$194,400 across 317 roles with salary data.

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At a glance

TL;DR · Partner Support Technical Program Manager

As a Partner Support Technical Program Manager at Amazon Kuiper Commercial Services LLC, you will lead the end-to-end support strategy for LEO Enterprise Partners and Telco businesses, focusing on scalable case management workflows, SLA definitions, and quality assurance standards. You will collaborate with engineering to define technical architecture requirements and influence customer-facing tooling, ensuring systems scale with partner growth. Your role involves driving design reviews, tracking KPIs such as resolution times and CSAT, and conducting deep-dive analyses to identify systemic issues. Additionally, you will create the program roadmap for customer operations capabilities and present data-driven business cases to senior leadership. This position requires experience in leading technical programs involving complex systems and a background in engineering or computer science. Familiarity with Telco, Cloud, or SAAS spaces is preferred.

What you'll do

  • Define and own the end-to-end partner support strategy for telecom partners.
  • Drive technical architecture requirements for support infrastructure and ticketing design.
  • Lead end-to-end design reviews to ensure systems scale with partner growth.
  • Define and track KPIs including resolution times, CSAT, and first-contact resolution.
  • Conduct deep-dive analyses of support data to identify trends and systemic issues.
  • Create the program roadmap for customer operations capabilities and influence leadership.
  • Champion the voice of partners in product and business decisions through feedback.

What we're looking for

  • Experience leading technical programs involving infrastructure and complex systems.
  • Bachelor's degree in engineering or computer science.
  • Proven ability to define KPIs/SLAs for large-scale businesses.
  • Track record of reporting to senior leadership on program performance.
  • Background in Telco, Cloud, or SAAS industries preferred.
  • Expertise in driving technical architecture requirements and support tooling.

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