This role pays more than
52%
of similar roles. Most pay
$133,193–$192,150
— the shaded band above.
At the midpoint, this role pays about
$163k
versus about
$163k
for comparable roles.
Based on 240 similar postings.
Employer
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations.
Leidos currently has
273 open roles
on FindRole.
Listed pay typically runs
$92,300–$166,850
across 253 roles with salary data.
Operations and Incident Manager
The Operations and Incident Manager leads enterprise infrastructure operations for the Federal Trade Commission to ensure the availability, performance, and security of mission-critical IT services. This role involves managing incident response, overseeing service delivery, and driving continuous improvement across data center, cloud, network, server, storage, and cybersecurity domains. The successful candidate will manage a geographically distributed team, coordinate with stakeholders like Information System Security Officers, and oversee infrastructure changes using ITIL best practices. Key responsibilities include performing root cause analysis, managing vendor relationships, and ensuring compliance with federal regulations. Technical requirements include experience with hybrid and cloud-based environments, ServiceNow for ticket management, and enterprise monitoring platforms. The role addresses the challenge of modernizing federal IT operations through automation and cloud adoption while maintaining high service levels for a large user base in a secure government environment.
Manage daily operations and monitoring for a large-scale federal IT infrastructure serving 1,500 users.
Lead major incident management, including outage response, escalation coordination, and rapid service restoration.
Execute ITIL-based processes for change management, problem resolution, and service transitions.
Oversee the maintenance and optimization of cloud, network, server, storage, and cybersecurity services.
Direct a geographically distributed team of infrastructure professionals and manage subcontractor activities.
Provide operational metrics, trend analysis, and status reports to senior government stakeholders and executives.
Coordinate security investigations, vulnerability remediations, and compliance audits with information system security officers.
Maintain accurate documentation for infrastructure architecture, standard operating procedures, and asset inventories.
What we're looking for
Bachelor's degree in Information Technology, Computer Science, Engineering, or a related technical field (or equivalent experience).
12+ years of experience managing enterprise IT operations and incident response in complex environments.
Ability to obtain and maintain an FTC Position of Trust clearance.
Experience managing ITIL-based processes including Incident, Problem, Change, and Service Transition Management.
Experience supporting hybrid and cloud-based infrastructure environments.
Strong understanding of networking, servers, storage, virtualization, cloud services, and cybersecurity operations.
Ability to work onsite in Washington, D.C. at least two days per week.
Current ITIL 4 Specialist: Create, Deliver and Support (CDS) certification or willingness to obtain within six months (preferred); experience supporting federal civilian agencies; experience leading cloud transformation or data center migrations (preferred).