Manager, Technical Advertiser Solutions

What you'll do

• Hire and manage a team of TAS consultants to support the Small and Medium Client business.
• Serve as the main point of contact for SMC sales teams regarding case management and operational planning.
• Develop proactive and reactive support offerings tailored to the specific needs of small and medium advertisers.
• Provide deep-dive analyses of the auction marketplace to help partners succeed on the ads platform.
• Partner with Data Science and Sales Operations to drive data-backed improvements to scaled support processes.
• Execute new strategies to pilot proactive programs that resolve platform and policy issues early in the client experience.
• Collate support trends and user-acceptance testing feedback to provide roadmap items for Product and Engineering teams.
• Oversee workflows and readiness in coordination with Scaled Operations and a global network of vendors.

What we're looking for

• Bachelor’s degree or relevant experience in Marketing, Advertising, STEM, or a related field.
• 8+ years of experience in digital advertising, including technical troubleshooting, campaign optimization, and measurement.
• Expert knowledge in programmatic ad buying, auction marketplace dynamics, tracking pixels, and mobile measurement partners.
• Advanced skills in data analytics, visualization, and storytelling through data.
• Excellent written and verbal communication skills with strong interpersonal abilities.
• Experience with SMB sales and service and running operations at scale (preferred).
• 3+ years of people management experience (preferred).
• 3+ years of experience working in Zendesk, Salesforce, or other CRM systems (preferred).
• Advanced understanding of SQL, Python, and ML to build data visualizations (preferred).