Senior Manager, Site Reliability Engineering

What you'll do

• Lead and manage a team of 10–15 engineers, including hiring, mentoring, and goal setting.
• Define and execute an AI Ops roadmap to implement autonomous detection, diagnosis, and remediation in production systems.
• Own the strategy for achieving and sustaining 99.999% availability for Fintech Platform services.
• Participate in architecture reviews and write or review code and Infrastructure as Code (IaC).
• Manage the incident command process, including leading responses for high-severity incidents and conducting root-cause analyses.
• Build and scale resilient AWS cloud infrastructure with a focus on multi-region failover and chaos engineering.
• Define and report on SLOs, SLIs, and error budgets to prioritize reliability investments.
• Identify and replace high-toil operational workflows with automated agents to reduce manual engineering effort.

What we're looking for

• 8+ years of experience in systems, site reliability, or infrastructure engineering.
• 3+ years of experience directly managing engineering teams.
• Proven experience operating production infrastructure in AWS at scale.
• Track record of driving high-availability outcomes for mission-critical systems, ideally in fintech or regulated domains.
• Deep experience with incident management, including incident command and leading postmortems.
• Strong technical foundation in distributed systems, networking, Kubernetes, and infrastructure-as-code.
• Experience with observability tools and building SLO-driven operations.
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.
• Experience designing or scaling AI Ops or autonomous remediation capabilities (preferred).
• Experience operating within a regulated fintech, banking, or payments environment.
• Prior experience building or scaling a chaos engineering or resilience testing practice.