Manager, Patient Services Quality & Compliance

AbbVie

Confirmed live yesterday High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Mettawa, IL
Salary
$109,500–$208,500 / yr
Posted
36 days ago
Freshness
Confirmed live yesterday
Closes
Aug 6, 2126

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $170k
This role $159k
$98k most similar roles pay here $220k

This role pays less than 66% of similar roles. Most pay $144,205–$196,312 — the shaded band above. At the midpoint, this role pays about $159k versus about $170k for comparable roles.

Based on 239 similar postings.

Employer

About AbbVie

AbbVie is a global biopharmaceutical company focused on discovering and delivering innovative medicines and solutions in immunology, oncology, neuroscience, and eye care. Its products include Humira, Skyrizi, and Rinvoq.

AbbVie currently has 297 open roles on FindRole.

Listed pay typically runs $109,500–$208,500 across 271 roles with salary data.

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View all roles at AbbVie

At a glance

TL;DR · Manager, Patient Services Quality & Compliance

Manager, Patient Services Quality & Compliance oversees and improves compliance and quality system processes for patient support programs, specifically supporting Field Reimbursement Managers and Customer Solutions Specialists. This individual manages internal and external audit processes, monitors functional areas, develops quality metrics, and identifies potential noncompliance before it occurs. The role involves implementing the Patient Services Q&C Roadmap while fostering a culture of continuous improvement to simplify business operations. Key responsibilities include managing remediation plans for control gaps and building cross-functional relationships with stakeholders in legal, manufacturing, and medical affairs. Required competencies include expertise in quality management systems like CAPA, training, and audits, alongside skills in process mapping and change management. The role requires a science-related degree and experience navigating pharmaceutical regulations to ensure patient services meet established internal and external standards within the pharmaceutical industry.

What you'll do

  • Manage internal and external audits for suppliers and vendors while overseeing remediation of identified gaps.
  • Oversee monitoring activities and proactively identify potential noncompliance issues within patient support programs.
  • Develop and monitor quality metrics and key performance indicators to evaluate system health for management review.
  • Maintain and improve quality systems, processes, and procedures to ensure compliance with internal and external standards.
  • Drive continuous improvement initiatives to simplify business processes and increase operational efficiency.
  • Act as the subject matter expert to influence business leads in implementing quality and compliance controls.
  • Build cross-functional relationships to manage risk and promote awareness of quality standards across the organization.

What we're looking for

  • Bachelor's degree in a science-related area.
  • Master's degree and pharmaceutical industry experience (preferred).
  • 5+ years of Quality Systems experience with some leadership experience.
  • Demonstrated understanding of relevant regulations, standard operating procedures, and quality management systems.
  • Strong organizational, strategic thinking, analytical, and reporting skills.
  • In-depth understanding of pharmaceutical patient centricity, customer service, and quality systems.
  • Excellent verbal, written, presentation, interpersonal, and conflict resolution skills.
  • Ability to travel up to 15% domestically.

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