Manager, Global Enterprise Batch Services

Visa

Confirmed live yesterday High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Ashburn, VA
Salary
$121,100–$193,900 / yr
Employment
Full-time
Posted
54 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $183k
This role $158k
$110k $222k
below market most similar roles pay here above market

This role pays less than 71% of similar roles. Most pay $153,950–$211,400 — the blue band above. At the midpoint, this role pays about $158k versus about $183k for comparable roles.

Based on 240 similar postings.

Employer

About Visa

Visa Inc. is the world''s largest payment network, enabling digital payments for consumers, merchants, financial institutions, and governments through its global processing network and branded card products. Industry: Payments Technology & Financial Services

Visa currently has 114 open roles on FindRole.

Listed pay typically runs $161,950–$259,450 across 110 roles with salary data.

Most-posted roles

View all roles at Visa

At a glance

TL;DR · Manager, Global Enterprise Batch Services

The Manager, Global Enterprise Batch Services leads a global operations team supporting enterprise batch processing, workload execution, and incident response across distributed, mainframe, and related batch platforms. This role involves managing shift-based coverage to ensure reliable batch processing, monitoring for failures, and coordinating recovery for issues impacting client delivery. Key responsibilities include overseeing settlement batch activity, file deliveries, and managing operational risks through clear communication and incident stewardship. The position requires proficiency with Control-M/ESP, ITIL practices, and the adoption of GenAI tools for incident summarization, runbook validation, and workflow automation. The manager must transition the team from reactive monitoring to predictive workload intelligence by utilizing data-driven recommendations and automated summaries to improve service outcomes and maintain high availability for critical business processes.

What you'll do

  • Lead global batch operations across shift-based coverage to ensure accurate and timely workload execution.
  • Oversee batch job failures, late executions, missed dependencies, and SLA exposures across distributed and mainframe platforms.
  • Coordinate incident triage, recovery, and escalation for alerts, changes, and operational requests involving GEBS-supported services.
  • Manage operational risk for settlement batch activity, client file deliveries, and related application workflows.
  • Support incident and change stewardship by providing clear communications, post-incident recaps, and business impact statements.
  • Identify recurring failures and manual intervention points to improve processes through automation and monitoring enhancements.
  • Implement responsible GenAI adoption for incident summarization, knowledge retrieval, and repetitive workflow automation.
  • Mentor team members in batch operations, incident management, automation thinking, and GenAI fluency.

What we're looking for

  • Must have 5+ years of relevant work experience with a Bachelor’s Degree.
  • Must have at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD).
  • Must have 0 years of work experience with a PhD.
  • Must have 8+ years of relevant work experience.
  • Must be able to work in an office setting at least 3 days per week.
  • Must be available to work outside normal business hours, including weekends and holidays, to support global operations.
  • Must be able to travel 5-10% of the time.
  • Strong client mindset, documentation skills, and commitment to automation and GenAI adoption (preferred).

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