Manager, Engineering Operations - Technical Support

GEICO

Confirmed live today High trust

Quick summary

Work type: On-site
Location: Bethesda, MDNew York, NYPoway, CAPalo Alto, CATucson, AZ
Salary: $101,475–$189,625 / yr
Posted: 4 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $191k

This role $146k

$86k most similar roles pay here $249k

This role pays less than 78% of similar roles. Most pay $150,000–$232,887 — the shaded band above. At the midpoint, this role pays about $146k versus about $191k for comparable roles.

Based on 240 similar postings.

Employer

About GEICO

GEICO (Government Employees Insurance Company) is one of the largest auto insurers in the United States, offering affordable auto, home, renters, and other personal insurance products. Industry: Insurance

GEICO currently has 79 open roles on FindRole.

Listed pay typically runs $110,000–$230,000 across 77 roles with salary data.

Most-posted roles

View all roles at GEICO

At a glance

TL;DR · Manager, Engineering Operations - Technical Support

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Manager, Engineering Operations – Technical Support leads the Technical Support team providing essential services to over 35,000 associates across the United States. This role involves managing a team of technicians and engineers, overseeing daily operations, and ensuring adherence to service level agreements. The manager is responsible for mentoring staff, managing work schedules, coordinating IT asset management, and supporting AV operations. A core focus of this position is implementing an engineering mindset by championing AI-driven solutions, automation, and self-service tools to reduce manual intervention and improve system reliability. Key technical competencies include experience with cloud platforms, Active Directory, Windows Server, backup solutions, and network technologies like DHCP, DNS, TCP/IP, VLAN, and SNMP. The role also requires proficiency in video conferencing troubleshooting, VoIP technologies, and utilizing dashboard tools to visualize complex data into actionable insights for the organization.

Skills

AI Automation Cloud Platforms Active Directory Windows Server TCP/IP DNS DHCP VLAN SNMP VoIP IT Asset Management AV Operations Change Management Technical Documentation Backup Solutions

What you'll do

Lead, mentor, and develop a high-performing team of technicians and engineers providing technical support to over 35,000 associates.
Champion automation and self-service tools to reduce manual intervention and improve system reliability.
Identify business use cases and implement AI-driven solutions for internal users.
Oversee daily operations to ensure service delivery meets established SLAs and optimized processes.
Manage the IT Asset Management process to ensure accurate inventory and optimal resource utilization.
Manage and support AV Operations across the entire enterprise.
Negotiate project milestones with stakeholders and manage vendor relationships for hardware, software, and services.
Develop and implement training programs and technical documentation for departmental needs.

What we're looking for

Bachelor’s degree in engineering, Computer Science, Information Technology, Business, or comparable experience.
At least 5 years of hands-on work experience supporting and leading teams in a technical environment.
Excellent leadership and team management skills with a focus on driving efficiency and operational excellence.
Ability to visualize complex data into actionable insights using dashboard and reporting tools.
Proficiency in English and ability to provide on-call support for high severity incidents.
Experience working in large, distributed environments supporting 35,000+ users (preferred).
Familiarity with AI tools, automation, cloud platforms, and modern IT infrastructure (preferred).
Understanding of core network technologies, Active Directory, Windows Server, and VoIP technologies (preferred).

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