Manager, Digital Product Management, Commercial Bank CRM Transformation

Capital One Financial

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Quick summary

Work type: On-site
Location: McLean, VACharlotte, NCRichmond, VA
Employment: Full-time
Posted: 34 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $192k

$159k $222k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $168,475–$214,900.

Based on 240 similar postings.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 2107 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 1107 roles with salary data.

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At a glance

TL;DR · Manager, Digital Product Management, Commercial Bank CRM Transformation

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Manager, Digital Product Management - Commercial Bank CRM Transformation joins the Customer Relationship Management Transformation team to develop a unified operational ecosystem for Commercial Bank Associates and their customers. This role involves partnering with cross-functional leaders across Design, Engineering, Business Operations, and Risk to translate complex enterprise requirements into frictionless, intuitive user experiences. You will build an intelligent workspace where embedded AI, predictive analytics, and comprehensive client data converge with CRM workflows to drive efficiency and growth. Key responsibilities include identifying and resolving complex problems, mitigating product risks, and leading teams to drive organizational alignment. The role requires core competencies in human-centered design, business-focused execution, technology-driven innovation, integrated problem solving, and transformational leadership to eliminate operational friction and accelerate the complete client lifecycle within commercial banking technology.

Skills

CRM AI Predictive Analytics Information Systems Statistics Operations Research Computer Science

What you'll do

Translate complex enterprise requirements into frictionless and intuitive user experiences.
Develop a unified CRM operational ecosystem for Commercial Bank associates and customers.
Integrate embedded AI, predictive analytics, and client data into CRM workflows.
Lead cross-functional teams across Design, Engineering, Business Operations, and Risk.
Identify and resolve complex problems while mitigating product risks.
Drive organizational alignment to deliver innovative and resilient technology solutions.
Reimagine product solutions by focusing on internal and external customer needs.
Deliver game-changing outcomes by focusing on leverage and execution excellence.

What we're looking for

Must have a Bachelor's or Master's degree in a quantitative field, Business, or Marketing.
Must have a Bachelor's degree in any field and at least 3 years of Product Management experience.
Must demonstrate proficiency in human-centered design and customer needs.
Must be able to deliver business outcomes through execution excellence.
Must leverage technology to deliver innovative and resilient solutions.
Must identify and resolve complex problems while mitigating product risks.
Must lead cross-functional teams to drive organizational alignment.
Experience translating business strategy and analysis into consumer-facing digital products (preferred).

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