Manager 1, Technical Escalations Engineering

Datadog

Quick summary

Work type: On-site
Location: Paris, France
Posted: 3 days ago
Nearby: 8 roles within 25 mi

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How this pay compares to similar roles

Similar $201k

$154k most similar roles pay here $251k

This listing doesn't post a salary. Most similar roles pay $167,178–$235,125.

Based on 239 similar postings.

Employer

About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 130 open roles on FindRole.

Listed pay typically runs $187,000–$240,000 across 65 roles with salary data.

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At a glance

TL;DR · Manager 1, Technical Escalations Engineering

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Join our diverse and dynamic team as a Senior Solutions Engineer Manager, leading a fast-paced group of engineers who handle client requests, troubleshoot issues, and manage over 400 integrations. You will mentor new hires, triage urgent matters with Product and Engineering teams, prioritize escalations, and contribute to incident response during outages. Additionally, you will build documentation and knowledge base articles for various technologies. Ideal candidates have experience in people management and a passion for mentoring, with bonus points for those with CS or engineering backgrounds. This role offers an immersive startup-like environment where your contributions are immediately visible within Datadog's extensive product suite.

Skills

Datadog Python Kubernetes Docker CI/CD PostgreSQL AWS Grafana Prometheus Terraform

What you'll do

Manage and develop a team of Solutions Engineers handling client requests and troubleshooting issues.
Mentor new hires to ensure successful integration into the fast-paced environment.
Triage and prioritize escalations from the Solutions Engineering queue.
Oversee demo training and certification processes for team members.
Assist in incident response, communicating with customers during outages.
Build documentation and knowledge base articles for various technologies.

What we're looking for

Manage and mentor a team of Solutions Engineers handling client requests and troubleshooting issues.
Ensure successful onboarding, triage queues, and prioritize escalations for the Solutions Engineering team.
Oversee demo training, assist in certification, and contribute to incident response during outages.
Build documentation and knowledge base articles for various technologies used by Datadog.
Possess previous experience leading a team with a focus on people management and mentorship.