Managed Services Engineer

What you'll do

• Implement, administer, and support Windows Server environments across multiple MSP customer environments.
• Deploy and troubleshoot Microsoft infrastructure services including Active Directory, Group Policy, DNS, and DHCP.
• Support hybrid identity solutions integrating on-premises Active Directory with Microsoft Entra ID.
• Install and maintain Microsoft and third-party server applications, middleware, and web services.
• Perform server builds, platform upgrades, application migrations, and data center modernization initiatives.
• Apply security hardening, patching, and vulnerability remediation to maintain secure environments.
• Create and maintain PowerShell scripts for administration, reporting, and repeatable operational tasks.
• Participate in an on-call rotation to provide support for critical incidents and service restoration.

What we're looking for

• 3+ years of relevant experience as a Systems Engineer, Windows Engineer, Infrastructure Engineer, Systems Administrator, or similar role within an MSP or enterprise environment.
• Working knowledge of current Windows Server versions, including installation, configuration, lifecycle management, patching, security, performance monitoring, and troubleshooting.
• Hands-on experience with Active Directory Domain Services, Group Policy, DNS, DHCP, certificate services, trusts, replication, authentication, and identity-related troubleshooting.
• Experience supporting Microsoft server platforms such as IIS, Remote Desktop Services, Windows file services, failover clustering, and Microsoft SQL Server infrastructure dependencies.
• Experience with Hyper-V and/or VMware virtualization, including virtual machine lifecycle management, clustering, capacity, performance, and high-availability concepts.
• Working PowerShell skills for administration, data collection, and repeatable operational tasks.
• Experience with backup, recovery, replication, and disaster recovery processes for Windows workloads and applications.
• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred, or equivalent work experience.
• Relevant Microsoft certifications in Windows Server, hybrid administration, identity, security, or Azure, or comparable demonstrated expertise (preferred).
• Experience with Microsoft System Center, Windows Admin Center, endpoint or server management platforms, monitoring tools, and configuration-management technologies (preferred).
• Experience working in regulated environments and implementing controls aligned with frameworks such as PCI DSS, HIPAA, CIS, or NIST (preferred).
• ITIL Foundation certification or practical experience with incident, problem, change, and configuration management processes (preferred).