Live Site Operations Specialist

Shopify

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Singapore, Singapore
Posted
12 days ago
Freshness
Confirmed live today

Market check

Salary context

How this pay compares to similar roles

Similar $166k
$119k most similar roles pay here $209k

This listing doesn't post a salary. Most similar roles pay $132,833–$200,025.

Based on 240 similar postings.

Employer

About Shopify

Shopify is a leading global commerce platform that enables businesses of all sizes to start, grow, and manage their retail operations online and in-person. It provides tools for storefronts, payments, shipping, and marketing to millions of merchants worldwide.

Shopify currently has 25 open roles on FindRole.

Most-posted roles

View all roles at Shopify

At a glance

TL;DR · Live Site Operations Specialist

As a Live Site Operations Specialist within the Infrastructure Engineering Group, you will play a critical role in maintaining the reliability and scalability of a global e-commerce platform. You will be responsible for guiding periodic code deployments for high-scale enterprise shops, acting as a first responder during production system degradations, and investigating technical details to drive incidents toward recovery. Your daily work involves using observability tools to identify anomalies and improving signal quality to ensure platform resilience. You will work with technologies including Google Cloud Platform, Kubernetes, Git, MySQL, Redis, Memcached, Elasticsearch, and Kafka. The role requires proficiency in Go, Python, and Ruby, alongside experience with Grafana for monitoring. This position focuses on the technical challenge of maintaining a high-traffic commerce infrastructure while ensuring safe deployments and rapid incident response during critical windows.

What you'll do

  • Guide and manage periodic code deployments for key areas to ensure safe production releases.
  • Act as a first responder to diagnose and debug technical issues when production systems degrade.
  • Coordinate the incident response process to drive system recovery toward the fastest safe path.
  • Use observability tools to actively investigate anomalies rather than just monitoring dashboards.
  • Improve platform signals and telemetry to ensure problems surface earlier for global customers.
  • Manage high-scale infrastructure requirements for enterprise merchants during peak traffic windows.
  • Maintain the reliability of core services including Kubernetes, Google Cloud Platform, and various data stores.

What we're looking for

  • Ability to remain calm under pressure and make sharp decisions with incomplete information.
  • Experience in incident response, debugging, and diagnosing production system degradations.
  • Proficiency in managing code deployments for high-scale enterprise environments.
  • Experience using observability tools to investigate anomalies and improve platform resilience.
  • Familiarity with Google Cloud Platform and Kubernetes.
  • Knowledge of Git and repository-based workflows.
  • Experience with storage technologies including MySQL, Redis, Memcached, and Elasticsearch.
  • Proficiency in Go, Python, or Ruby (preferred).

More like this

Similar roles

Site Reliability Operations Engineer

Salesforce

Seattle, WA 16 days ago $94,000–$142,300
Incident Management ITIL AWS Python Bash PowerShell Linux Splunk Grafana Tableau Puppet Chef Virtualization
5+ yrs exp

Site Reliability Operations Engineer

Salesforce

Seattle, WA 16 days ago $94,000–$142,300
Incident Management ITIL AWS Python Bash PowerShell Linux Windows Splunk Grafana Tableau Puppet Chef Virtualization
5+ yrs exp

Senior Cyberspace Operations Planner, Site Lead

Leidos

Fort Meade, MD 13 days ago $131,300–$237,350
Joint Planning JPP JOPES APEX SAMS SAWS JAWS JP 5-0 Intelligence Data Science Machine Learning Power BI CCNA Security CompTIA CySA+ COMPTIA Security GICSP GSEC SSCP
10+ yrs exp

Site Operations Lead

Northrop Grumman

Fort Greely, AK 61 days ago $83,400–$125,200
Linux Bash Cisco RHEL Active Directory VMware SolarWinds CompTIA Security+ CCNA RHCSA Networking IP Addressing VLANs
2+ yrs exp