End User Experience Engineer

What you'll do

• Own the rollout and ongoing management of next-gen remote access clients like SASE and ZTNA.
• Administer Jamf Pro for Apple endpoints, including policies, smart groups, inventory, and self-service.
• Manage the full lifecycle of iOS and macOS devices, including patching, upgrades, and configuration profiles.
• Provide baseline Android Enterprise coverage for enrollment, compliance, and core application delivery.
• Troubleshoot complex end-user issues spanning endpoints, identity, network/proxy, and SaaS client behavior.
• Build automation and reporting tools using scripting and APIs for Jamf and other device management systems.
• Apply AI and LLM tools to reduce operational toil and improve troubleshooting and documentation.
• Produce and maintain runbooks, operational documentation, and change validation procedures.

What we're looking for

• 5+ years of experience in endpoint engineering, EUC, or end-user platform engineering in an enterprise environment (financial services preferred).
• Strong hands-on experience managing seamless and secure remote access solutions on a global scale.
• Strong hands-on experience with Apple platform management and solid macOS fundamentals.
• Experience managing iOS/iPadOS devices at scale including enrollment, compliance, and app deployment.
• Working knowledge of Android Enterprise fundamentals for enrollment models, compliance, and app delivery.
• Scripting and automation skills in bash, zsh, and/or Python with comfort working with APIs.
• Proven ability to troubleshoot cross-domain issues involving endpoints, identity, and network dependencies.
• Familiarity with Windows endpoint ecosystem, VDI/Citrix environments, and using AI/LLMs to improve operational efficiency (preferred).