Lead Site Reliability Engineer

What you'll do

• Maintain, integrate, and implement software applications within the organization.
• Coordinate software testing, quality assurance, configuration, installation, and support for new updates.
• Establish and maintain controls over test and production systems and software source code.
• Lead high-severity incident and service restoration bridge calls while communicating with senior leadership.
• Perform root cause analysis across a broad range of software technologies in a multi-system production environment.
• Utilize generative and agentic AI tools for authoring and analysis.
• Provide technical guidance and functional strategies to executives on significant matters.
• Manage occasional weekend escalations to support pharmacy releases and critical outages.

What we're looking for

• Bachelor's degree in computer science or related field.
• 8 or more years in information technology, SRE, DevOps, or Platform Engineering.
• 2 or more years of project or technical lead experience.
• Demonstrated ability to lead high-severity incident and service restoration bridge calls.
• Strong verbal communication skills and the ability to remain composed under pressure.
• Ability to perform root cause analysis over a broad range of software technologies in a large production environment.
• Understanding and experience with generative and agentic AI tools for authoring and analysis.
• Master's Degree (preferred).
• Domain knowledge and experience working in the health care sector, specifically pharmacy (preferred).
• Experience with .NET, Java, Typescript, SQL Server, Oracle, Postgres, MongoDB, Kubernetes, and Temporal (preferred).
• Experience working with Agile SDLC and/or Scrum (preferred).
• Extensive experience with large-scale observability tools such as Dynatrace and Splunk (preferred).