IT Manufacturing Applications Associate

What you'll do

• Resolve end-user issues received through the service desk, telephone, web portal, email, and chat.
• Gather detailed problem information from customers and build rapport to ensure effective support.
• Prioritize incidents and service requests according to defined organizational processes.
• Record, track, and document all incidents within the Service Desk application.
• Use remote tools and diagnostic utilities to troubleshoot application issues.
• Test fixes with end users to ensure all incidents are adequately resolved.
• Contribute to the technician knowledge base and provide suggestions for continual improvement.

What we're looking for

• High School Diploma is required.
• Associate degree related to information technology (preferred).
• 1-3 years of experience working in IT.
• Knowledge of Windows-based operating systems and basic network architecture.
• Proficiency in Microsoft Office and strong documentation skills.
• Excellent problem-solving, analytical, and research skills to resolve application issues.
• Strong interpersonal, written, and oral communication skills with a customer service orientation.
• Security clearance.