Infrastructure Support Engineer (MacOS Administration, Windows Server Admin & Endpoint & Client Support)

Cognizant

Confirmed live yesterday High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Des Moines, IA
Posted
7 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

How this pay compares to similar roles

Similar $196k
$131k most similar roles pay here $269k

This listing doesn't post a salary. Most similar roles pay $156,903–$235,750.

Based on 240 similar postings.

Employer

About Cognizant

Cognizant is a multinational IT services and consulting company offering digital transformation, technology, and business process services. It serves clients across financial services, healthcare, manufacturing, and other industries worldwide.

Cognizant currently has 17 open roles on FindRole.

Listed pay typically runs $140,000–$160,000 across 12 roles with salary data.

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At a glance

TL;DR · Infrastructure Support Engineer (MacOS Administration, Windows Server Admin & Endpoint & Client Support)

Infrastructure Support Engineer (MacOS Administration, Windows Server Admin & Endpoint & Client Support) is a critical role focused on providing end-to-end support for enterprise infrastructure environments including networking, Citrix virtualization, and server administration across multiple platforms. The engineer will manage LAN, WAN, and wireless networks while maintaining Citrix Virtual Apps and Desktops. Daily responsibilities include administering Windows Server systems, managing Active Directory, and supporting Linux distributions like Red Hat and Ubuntu. Additionally, the role involves macOS device management via Jamf or Intune and providing comprehensive endpoint support for diverse hardware. Key technologies include Cisco routing and switching, PowerShell scripting, VMware vSphere, and monitoring tools such as SolarWinds and Nagios. The position addresses complex technical challenges in maintaining high availability of business services within a global enterprise environment through proactive troubleshooting and incident management.

What you'll do

  • Manage and troubleshoot LAN, WAN, wireless, and VPN infrastructure including routers, switches, and firewalls.
  • Administer Citrix Virtual Apps and Desktops environments, including provisioning, patching, and performance monitoring.
  • Maintain Windows Server environments by managing Active Directory, Group Policy, DNS, DHCP, and file services.
  • Manage Linux platforms including Red Hat, CentOS, and Ubuntu through provisioning, security hardening, and scripting.
  • Administer macOS devices using MDM platforms like Jamf or Intune to ensure compliance and security.
  • Provide end-to-end support for Windows, macOS, and Linux endpoints, including hardware and software troubleshooting.
  • Perform incident, problem, and change management activities within an SLA-driven environment.
  • Create and maintain technical documentation, standard operating procedures, and knowledge base articles.

What we're looking for

  • 5–8 years of enterprise infrastructure support experience.
  • Experience supporting global enterprise environments with strong troubleshooting and analytical skills.
  • Expertise in networking (Cisco, TCP/IP, DNS/DHCP, VPN) and Citrix Virtual Apps and Desktops.
  • Proficiency in Windows Server administration including Active Directory, Group Policy, and PowerShell.
  • Experience managing Linux platforms (Red Hat, CentOS, Ubuntu) and macOS devices using MDM tools like Jamf or Intune.
  • Experience with VMware vSphere and Hyper-V; Azure and AWS are preferred.
  • Familiarity with monitoring tools (PRTG, SolarWinds, Nagios) and ITIL processes.
  • Relevant certifications in Microsoft, Citrix, Cisco, Red Hat, or ITIL are preferred.

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