InfoSphere Optim Technical Support Professional

IBM

Quick summary

Work type
On-site
Location
San Jose, CA
Posted
10 days ago

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How this pay compares to similar roles

Similar $167k
$116k most similar roles pay here $207k

This listing doesn't post a salary. Most similar roles pay $135,000–$198,350.

Based on 240 similar postings.

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About IBM

IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.

IBM currently has 743 open roles on FindRole.

Listed pay typically runs $1,000,000–$1,000,000 across 8 roles with salary data.

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At a glance

TL;DR · InfoSphere Optim Technical Support Professional

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As a Senior Technical Support Specialist for IBM Optim, you will join an international team dedicated to providing 24/7 support to customers worldwide. Your daily responsibilities include diagnosing and resolving complex technical issues, communicating action plans effectively, and collaborating with development teams to enhance customer satisfaction. You will leverage your expertise in database management systems like DB2, Oracle, and SQL Server, as well as operating systems such as Windows, Linux, and UNIX, to troubleshoot and document findings for the knowledge base. Additionally, you will contribute to continuous improvement of technical support tools and processes while maintaining proficiency through relevant certifications. This role offers opportunities to work with cutting-edge technologies in a dynamic environment focused on customer success and personal growth.

Skills

DB2 Oracle SQL_Server Windows Linux UNIX z/OS Java C/C++ Python Log_Analysis Trace_Interpretation Root_Cause_Diagnosis CI/CD Mainframe Database_Management_Systems Optim_Archive Data_Privacy Test_Data_Management

What you'll do

  • Provide technical support using problem determination skills to resolve customer issues.
  • Communicate action plans effectively to customers or IBM representatives as needed.
  • Document findings and create knowledge base articles for continuous improvement.
  • Partner with other teams to ensure seamless problem resolution and client satisfaction.
  • Maintain proficiency in supported products through relevant certifications and training.
  • Analyze and interpret diagnostic information, including traces, to isolate problem causes.
  • Administer and troubleshoot operating systems (Windows/Linux/UNIX) and mainframe environments.

What we're looking for

  • Provide technical support using problem determination skills for IBM customers.
  • Communicate effectively with enterprise clients and other support teams.
  • Document findings and contribute to knowledge base articles and processes.
  • Administer and troubleshoot operating systems (Windows/Linux/UNIX) and mainframe environments.
  • Analyze logs, interpret traces, diagnose root causes, and debug issues using Java/C/C++.
  • Resolve configuration-related issues in complex technical environments.

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