Head of North America Production Management

State Street

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Quincy, MA
Salary
$225,000–$337,500 / yr
Employment
Full-time
Posted
27 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $212k
This role $281k
$145k $358k
below market most similar roles pay here above market

This role pays more than 88% of similar roles. Most pay $182,543–$241,112 — the blue band above. At the midpoint, this role pays about $281k versus about $212k for comparable roles.

Based on 240 similar postings.

Employer

About State Street

State Street Corporation is one of the world''s largest custodian banks and asset managers, providing investment servicing, investment management, and investment research to institutional investors. Industry: Financial Services & Asset Custody

State Street currently has 330 open roles on FindRole.

Listed pay typically runs $120,000–$202,500 across 223 roles with salary data.

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View all roles at State Street

At a glance

TL;DR · Head of North America Production Management

The Head of North America Production Management, SVP, provides senior leadership for a critical operational function within a highly regulated financial services environment. This role is accountable for technology service resilience, platform stability, and production management strategy across the Americas. The leader will define the regional operating model, oversee application support, and drive an engineering-led approach to production management. Key responsibilities include managing major incidents, engaging with regulators and audit stakeholders, and leading large-scale transformations in site reliability engineering and IT service management. The position requires expertise in cloud, mainframe, networks, and observability tools, specifically utilizing ServiceNow and CMDB capabilities. The successful candidate will ensure mission-critical services maintain high availability and recoverability while managing regional budgets, vendor performance, and workforce planning to improve overall service outcomes.

What you'll do

  • Define and own the North America Production Management strategy and operating model.
  • Ensure mission-critical services operate with high levels of availability, resilience, and recoverability.
  • Provide decisive leadership and stakeholder communication during major incidents and crisis events.
  • Lead regional engagement with regulators, risk, compliance, and audit stakeholders on operational risk.
  • Drive large-scale transformation toward engineering-led service management through automation and observability.
  • Manage regional budgets, workforce plans, and vendor performance while optimizing costs.
  • Build and lead a high-performing regional leadership team with clear accountability and talent development.

What we're looking for

  • Significant senior leadership experience in enterprise-scale Production Management, Application Support, SRE, ITSM, or technology operations.
  • Proven experience leading regional technology operations within a highly regulated financial services environment.
  • Deep understanding of application and infrastructure operations, cloud, mainframe, networks, observability, resilience, and recovery.
  • Demonstrated success improving service availability, reducing incidents, and strengthening operational resilience and control effectiveness.
  • Extensive experience engaging with regulators, clients, executive stakeholders, risk partners, and audit teams.
  • Proven ability to lead large-scale operating model transformation, modernization, automation, and cultural change.
  • Strong financial and commercial acumen, including budget, workforce, and vendor accountability.
  • Bachelor’s degree in technology, engineering, business, or a related discipline, or equivalent relevant experience.
  • An advanced degree or relevant professional certification is advantageous (preferred).

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