Group Lead, Customer Service Distribution

AbbVie

Hybrid

Quick summary

Work type: Hybrid
Location: Waukegan, IL
Posted: 3 days ago
Closes: Jun 24, 2126
Nearby: 99+ roles within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $188k

$133k most similar roles pay here $229k

This listing doesn't post a salary. Most similar roles pay $155,795–$219,312.

Based on 240 similar postings.

Employer

About AbbVie

AbbVie is a global biopharmaceutical company focused on discovering and delivering innovative medicines and solutions in immunology, oncology, neuroscience, and eye care. Its products include Humira, Skyrizi, and Rinvoq.

AbbVie currently has 36 open roles on FindRole.

Listed pay typically runs $109,500–$208,500 across 5 roles with salary data.

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At a glance

TL;DR · Group Lead, Customer Service Distribution

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The Group Lead role in Customer Service Distribution at AbbVie involves overseeing daily operations, ensuring compliance with KPIs and regulatory standards, and driving efficiency through continuous improvement. This senior position requires expertise in SAP, EDI, and order management processes across various pharmaceutical products, including controlled drugs and serialized items. The incumbent will serve as a subject matter expert, providing training and resolving complex customer issues while collaborating closely with cross-functional teams to enhance service quality and support new product launches. Key responsibilities include generating performance metrics, conducting root cause analyses, and fulfilling audit requirements from internal and external agencies. Proficiency in Microsoft Office, SAP/Fiori, SharePoint, and a deep understanding of pharmaceutical regulations are essential for this role within AbbVie’s global supply chain and logistics operations.

Skills

SAP Fiori EDI DSCSA Microsoft Excel Microsoft Word SharePoint CI/CD cGMP FDA root cause analysis pivot tables project management regulatory compliance quality assurance audit documentation collaboration tools customer feedback systems

What you'll do

Oversee daily customer service operations, ensuring compliance with KPIs.
Serve as an SME in SAP, customer operations processes, and cross-functional areas.
Generate and analyze performance metrics to provide actionable insights.
Manage customer master data processes through the Data Steward Platform.
Conduct root cause analysis for complex issues and implement solutions.
Drive new product launch requirements and project initiatives collaboratively.

What we're looking for

Bachelor's degree in business or related field, or 3-5 years of customer service experience.
Proficient in SAP/Fiori, EDI standards, and DSCSA requirements.
Demonstrated ability to analyze complex issues and develop solutions.
Experience leading cross-functional teams and facilitating meetings.
Strong decision-making skills with the ability to influence stakeholders.
Knowledge of cGMP, FDA regulations, and pharmaceutical compliance.
Ability to manage multiple projects and ensure timely deliverables.

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