Group Lead, Customer Service Distribution

AbbVie

Hybrid

Quick summary

Work type
Hybrid
Location
Florham Park, NJ
Posted
3 days ago
Closes
Jun 24, 2126
Nearby
99+ roles within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $188k
$133k most similar roles pay here $229k

This listing doesn't post a salary. Most similar roles pay $155,795–$219,312.

Based on 240 similar postings.

Employer

About AbbVie

AbbVie is a global biopharmaceutical company focused on discovering and delivering innovative medicines and solutions in immunology, oncology, neuroscience, and eye care. Its products include Humira, Skyrizi, and Rinvoq.

AbbVie currently has 36 open roles on FindRole.

Listed pay typically runs $109,500–$208,500 across 5 roles with salary data.

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At a glance

TL;DR · Group Lead, Customer Service Distribution

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The Group Lead, Customer Service Distribution role at AbbVie is a senior-level position within the Operations team, focusing on overseeing daily customer service operations to ensure compliance with KPIs and regulatory standards. This individual will serve as a Subject Matter Expert in SAP and customer operations processes, managing master data through the Data Steward Platform and EDI systems for various order types. Responsibilities include generating performance metrics, conducting root cause analysis, and collaborating with cross-functional teams on new product launches and continuous improvement projects. The ideal candidate should be proficient in ERP/SAP/Fiori, Microsoft Office, and have a deep understanding of pharmaceutical regulatory requirements such as cGMP and FDA guidelines. This role demands strong analytical skills, decision-making abilities, and the capacity to drive a collaborative culture within the organization.

Skills

SAP Fiori EDI DSCSA Microsoft Excel Microsoft Word SharePoint Project Management Root Cause Analysis cGMP FDA Regulatory Compliance Microsoft Office ERP Pivot Tables Critical Thinking Decision Making Collaboration Leadership

What you'll do

  • Oversee daily customer service operations, ensuring compliance with KPIs and regulatory requirements.
  • Manage customer master data processes through the Data Steward Platform and EDI systems.
  • Generate and analyze performance metrics to provide actionable insights for leadership.
  • Serve as a subject matter expert in SAP/Fiori and other business applications.
  • Conduct root cause analysis and implement changes to improve service efficiency.
  • Collaborate with cross-functional teams on new product launches and project initiatives.

What we're looking for

  • Bachelor's degree in business or related field, or 3-5 years of customer service experience.
  • Proficient in SAP/Fiori, ERP systems, and advanced Microsoft Office tools.
  • Subject matter expertise in SAP, customer operations processes, and cross-functional areas.
  • Ability to analyze complex issues, conduct root cause analysis, and implement changes.
  • Demonstrated decision-making skills and ability to engage and influence cross-functional teams.
  • Experience leading multiple projects, identifying risks, and tracking action items to meet timelines.

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