Growth Operations Manager

What you'll do

• Architect, develop, test, and deploy multi-channel customer journeys within CRM and ESP platforms.
• Translate marketing objectives and product strategies into scalable, automated messaging solutions.
• Identify and integrate intelligent automation tools, AI-driven solutions, and advanced analytics platforms.
• Diagnose campaign performance and implement data-driven optimizations through A/B testing and experimentation.
• Define requirements and manage operational plans for complex global projects with cross-functional teams.
• Establish a knowledge base of best practices, playbooks, and training resources for journey orchestration.
• Monitor campaign performance for operational integrity and proactively resolve technical issues.

What we're looking for

• 7+ years of progressive experience in lifecycle marketing, including architecting and optimizing large-scale acquisition and engagement initiatives.
• Demonstrated expertise and hands-on technical proficiency in building complex automation flows using enterprise-level CRM or ESP platforms.
• Bachelor’s Degree in Computer Science, Information Technology, Marketing, or a related technical field.
• Exceptional aptitude for logical reasoning, critical thinking, and complex problem-solving.
• Proven ability to lead projects, influence cross-functional teams, and drive consensus in a matrixed organization (preferred).
• Strategic mindset with the ability to define long-term vision and make data-informed decisions (preferred).
• Proficiency in SQL for precise customer segmentation, targeting, and data analysis (preferred).
• Experience mentoring junior team members and fostering skill development (preferred).