Federal Principal Product Support Engineer, (Clearance Required - Secret), Oklahoma City, OK, Dallas or Houston, TX or Montgomery, AL

Hewlett Packard Enterprise

Hybrid Actively hiring
Oklahoma City, OK · Dallas, TX · Houston, TX · Montgomery, AL Posted 25 days ago $152,000–$349,000 / year
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At a glance

AI generated

TL;DR

HPE seeks a Principal Product Support Engineer (Level 4) to serve as the primary technical liaison between on-site federal customer teams and HPE’s engineering organization, handling escalations across bare metal, hypervisors, networking, and application layers. This senior field-engineering role involves deep technical troubleshooting, direct access to production environments for log analysis and service-level debugging, and engagement with HPE engineers to drive permanent fixes and product improvements. The candidate will also train managed services teams on the PCE platform, ensure DISA STIG compliance, and produce customer-facing incident summaries. Required skills include hands-on experience in VMware, Kubernetes, Linux systems administration, enterprise networking, Windows Server, hybrid cloud infrastructure, and familiarity with monitoring/observability platforms like OpsRamp or Prometheus.

Skills

VMware Kubernetes Linux Windows Server Networking AWS Azure GCP Prometheus Grafana Terraform Ansible CI/CD DISA STIG NIST 800-53 ServiceNow OpsRamp

What you'll do

  • Act as primary conduit between on-site support teams and HPE BU engineering, translating field observations into defect reports.
  • Lead hands-on diagnostics across full infrastructure stack including virtualization, containers, OSes, networking, and cloud/hybrid environments.
  • Validate engineering fixes in customer environments before production rollout to ensure reliability and effectiveness.
  • Train managed services team of field engineers by producing runbooks and delivering technical walkthroughs for operational readiness.
  • Ensure DISA STIG compliance in federal customer environments through implementation, verification, and documentation efforts.

What we're looking for

  • U.S. citizenship and active Secret clearance required or ability to obtain
  • 10+ years hands-on experience in infrastructure engineering, systems administration, or technical support
  • Proven troubleshooting skills across bare metal, hypervisor, networking, and application layers
  • Experience interfacing between field/support teams and engineering/product organizations
  • Strong written communication skills for defect reports and executive summaries
  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent experience

Market check

Salary context

This $152,000–$349,000 range sits above 92% of similar postings on FindRole.

Peer median band

$117,000–$220,000

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$135,000–$195,806

Middle half of comparable postings.

Based on 240 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Hewlett Packard Enterprise

Hewlett Packard Enterprise (HPE) is a global enterprise technology company providing servers, storage, networking, and hybrid cloud solutions along with advisory and operational services to enterprises worldwide. Industry: Enterprise Technology & Cloud Computing

Hewlett Packard Enterprise currently has 14 open roles on FindRole.

Listed pay typically runs $152,000–$306,750 across 14 roles with salary data.

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