Federal Principal Product Support Engineer, (Clearance Required - Secret), Oklahoma City, OK, Dallas or Houston, TX or Montgomery, AL

Hewlett Packard Enterprise

Hybrid Actively hiring
Oklahoma City, OK · Dallas, TX · Houston, TX · Montgomery, AL Posted 25 days ago $152,000–$349,000 / year
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At a glance

AI generated

TL;DR

HPE seeks a Principal Product Support Engineer (Level 4) to serve as the primary technical liaison between on-site federal customer teams and HPE’s engineering organization, handling escalations across bare metal, hypervisors, networking, and application layers. This senior field-engineering role involves deep technical troubleshooting, direct access to production environments for log analysis and live system debugging, and collaboration with product engineers to drive permanent fixes and improvements. The ideal candidate will have extensive hands-on experience in VMware, Kubernetes, Linux systems administration, enterprise networking, Windows Server, hybrid cloud infrastructure, and DISA STIG compliance. They must possess strong communication skills, including writing detailed defect reports and executive summaries, and be capable of training field engineers on complex platforms while ensuring federal security standards are met.

Skills

VMware Kubernetes Linux Windows Server Networking AWS Azure GCP Terraform Ansible CI/CD Prometheus Grafana DISA STIG NIST 800-53 ServiceNow OpsRamp

What you'll do

  • Act as primary conduit between on-site support teams and HPE BU engineering, translating field observations into defect reports.
  • Lead hands-on diagnostics across full infrastructure stack including virtualization, containers, operating systems, and networking.
  • Validate engineering fixes in customer environments before production rollout to ensure reliability.
  • Train managed services team of field engineers, producing runbooks and conducting technical walkthroughs.
  • Ensure federal compliance by leading DISA STIG implementation and supporting audit readiness activities.

What we're looking for

  • U.S. citizenship and active Secret clearance required or ability to obtain
  • 10+ years hands-on experience in infrastructure engineering, systems administration, or technical support
  • Proven troubleshooting skills across bare metal, hypervisor, networking, and application layers
  • Experience interfacing between field/support teams and engineering/product organizations
  • Strong written communication skills for defect reports and executive summaries
  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent experience

Market check

Salary context

This $152,000–$349,000 range sits above 93% of similar postings on FindRole.

Peer median band

$117,000–$220,000

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$135,000–$195,110

Middle half of comparable postings.

Based on 240 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Hewlett Packard Enterprise

Hewlett Packard Enterprise (HPE) is a global enterprise technology company providing servers, storage, networking, and hybrid cloud solutions along with advisory and operational services to enterprises worldwide. Industry: Enterprise Technology & Cloud Computing

Hewlett Packard Enterprise currently has 14 open roles on FindRole.

Listed pay typically runs $152,000–$306,750 across 14 roles with salary data.

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View all roles at Hewlett Packard Enterprise

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