Enterprise Infrastructure Manager, Voice Engineering

PNC

Quick summary

Work type
On-site
Location
Strongsville, OHPittsburgh, PABirmingham, ALFarmers Branch, TX
Salary
$100,100–$185,900 / yr
Posted
5 days ago
Nearby
99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $200k
This role $143k
$84k most similar roles pay here $254k

This role pays less than 88% of similar roles. Most pay $161,656–$237,837 — the shaded band above. At the midpoint, this role pays about $143k versus about $200k for comparable roles.

Based on 240 similar postings.

Employer

About PNC

PNC is one of the largest diversified financial services institutions in the U.S., based in Pittsburgh, PA, it provides retail banking, corporate banking, and asset management.

PNC currently has 183 open roles on FindRole.

Listed pay typically runs $86,250–$172,500 across 72 roles with salary data.

Most-posted roles

View all roles at PNC

At a glance

TL;DR · Enterprise Infrastructure Manager, Voice Engineering

Role Posting Log in to save

As an Enterprise Infrastructure Manager within PNC's Voice Engineering organization, you will lead the day-to-day operations and strategic initiatives of the Enterprise Voice Engineering team, managing staffing, performance, and delivery across voice platforms. You will own the engineering and operational lifecycle for enterprise voice infrastructure, ensuring stability and compliance with regulatory requirements while leading cloud migration and legacy decommissioning efforts. Utilizing VoIP, SIP, Teams Voice, CUCM, Genesys, and Avaya technologies, you will partner with Engineering, Network, Security, Contact Center teams, and vendors to drive continuous improvement. The role requires expertise in IT architecture, network administration, and information security, as well as experience directing financial and risk management capabilities within a large-scale enterprise environment.

Skills

Kubernetes AWS Azure CI/CD Docker Terraform Python PostgreSQL Genesys Avaya SIP VoIP MSSQL Linux Nginx Ansible Prometheus

What you'll do

  • Oversees the engineering and operational lifecycle of enterprise voice infrastructure.
  • Leads technical and functional aspects of voice technologies to meet regulatory requirements.
  • Manages strategic initiatives such as cloud migration and legacy system decommissioning.
  • Directs multiple teams within the Enterprise Infrastructure function for product delivery.
  • Implements best practices in technology architecture and management for voice platforms.

What we're looking for

  • Extensive experience in managing enterprise voice infrastructure and platforms.
  • Proven leadership in technical and functional roles for voice technologies like VoIP, SIP, Teams Voice, CUCM, Genesys, Avaya.
  • Strong background in strategic initiatives such as cloud migration, legacy decommissioning, and M&A integration.
  • Expertise in IT architecture, network administration, and system administration.
  • Demonstrated ability to lead and manage multiple teams within the Enterprise Infrastructure function.
  • Experience in contributing to infrastructure planning, development strategies, and product lifecycle management.

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