Director, Software Engineering

What you'll do

• Provide direct support to customers to resolve technical issues and advance product solutions.
• Drive RMA operations excellence and manage CRM roadmaps in coordination with partners.
• Develop and implement metrics to measure program effectiveness and support data-driven decisions.
• Create and maintain documentation for enterprise support processes, procedures, and guidelines.
• Apply agentic AI skills to create new standard processes and improve team workflows.
• Mentor new engineers and interns to nurture their professional development.
• Translate customer needs into robust, scalable solutions for large-scale AI data center operations.

What we're looking for

• Minimum of a BS in Computer Science, Electrical Engineering, or equivalent experience.
• Hardware and/or software engineering experience.
• 5+ years of management experience.
• Demonstrated ability to engage and moderate successful interactions with engineering partners, vendors, and customers.
• Professional-level communication skills with the ability to adjust to different technical levels and stay calm in negative situations.
• Excellent follow-up and organizational skills with a passion for solving problems.
• Background in computer science and GPU technology (preferred).
• Prior experience in production application software development, server architecture, or creating AI Tools (preferred).