Director, Product Manager, Retail Bank

Capital One Financial

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: McLean, VANew York, NYRichmond, VA
Salary: $230,400–$263,000 / yr
Posted: 14 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $216k

This role $247k

$168k most similar roles pay here $273k

This role pays more than 73% of similar roles. Most pay $177,900–$253,125 — the shaded band above. At the midpoint, this role pays about $247k versus about $216k for comparable roles.

Based on 240 similar postings.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 998 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 992 roles with salary data.

Most-posted roles

View all roles at Capital One Financial

At a glance

TL;DR · Director, Product Manager, Retail Bank

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Director, Product Manager, Retail Bank, In Person Experience leads the digital product strategy for the Café experience, focusing on how customers discover and engage with the brand across physical and digital ecosystems. This leader manages a team of five to seven Product Managers and Project Managers while collaborating with Design, Technology, Analytics, Marketing, Retail, and Operations teams. Key responsibilities include defining multi-year roadmaps, building tools for Ambassadors to serve customers, and integrating in-person interactions into the broader digital portfolio. The role requires technical fluency to navigate architecture, platform health, and emerging technologies like AI to enhance frontline tools. The position addresses the challenge of bridging physical and digital customer journeys within a retail banking context. Essential skills include executive storytelling, data-driven decision making, and experience managing complex portfolios in high-touch environments like hospitality or financial services.

Skills

AI Personalization Experimentation

What you'll do

Define and lead the multi-year digital product strategy for the Café experience to connect customer needs with business goals.
Translate a broad portfolio of opportunities into clear product roadmaps, investment strategies, and measurable outcomes.
Create seamless journeys that link digital discovery with in-person experiences across physical and digital channels.
Develop tools and platforms that empower frontline Ambassadors to provide better service and personalized guidance.
Integrate emerging technologies like AI and personalization into the customer experience and internal operational tools.
Partner with engineering and design teams to ensure products are scalable, resilient, and technically sound.
Lead, coach, and develop a team of Product Managers while setting high standards for product craft and execution.
Communicate complex technical decisions as clear business narratives to influence senior executives and cross-functional partners.

What we're looking for

Must have a Bachelor's degree.
Must have at least 5 years of Product Management experience.
Must have at least 3 years of people management experience.
Must be authorized to work in the United States without sponsorship.
Experience building products that bridge physical and digital customer experiences is preferred.
Experience with frontline or associate-facing platforms and tools is preferred.
Experience applying AI or agentic capabilities to customer or associate experiences is preferred.
A Master of Business Administration degree is preferred.

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