Production Support Engineer - Assistant Vice President

Deutsche Bank

Actively hiring
Cary, 3000 Centregreen Way, US Posted 55 days ago $100,000–$153,000 / year
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At a glance

AI generated

TL;DR

As a Production Support Engineer within Deutsche Bank's Chief Security Office (CSO) team, you will ensure the stability and security of critical cyber and physical security platforms by providing Level 2 production support. Your daily tasks include managing incidents from identification to resolution, maintaining high availability through KPIs and SLAs, and collaborating with engineering teams to onboard new applications. You will also enhance monitoring solutions and work in a follow-the-sun model across global time zones. The role requires expertise in UNIX/Linux and Windows environments, Ansible automation, database management, and security platform support. Strong communication skills and familiarity with ITIL processes, DevOps, SRE, and Agile methodologies are essential for success in this fast-paced environment.

Skills

UNIX Linux Windows Ansible Python Shell ITIL Oracle MS SQL EDR DevOps SRE Agile CI/CD

What you'll do

  • Provide Level 2 production support for critical security platforms within ITIL processes.
  • Own incident management from identification through resolution and conduct post-incident reviews.
  • Ensure high availability of services by meeting KPIs, SLAs, and MTTR targets.
  • Partner with engineering teams to onboard new applications and ensure production readiness.
  • Deploy and enhance monitoring solutions to proactively detect and resolve application issues.

What we're looking for

  • Proven experience supporting applications in a large enterprise or financial services production environment.
  • Strong knowledge of UNIX/Linux and Windows environments, including Ansible automation for daily operations.
  • Demonstrated ability to manage incidents, problems, and changes within ITIL-based service operations.
  • Experience with security platforms, databases (Oracle, MS SQL), and EDR tools.
  • Automation-first mindset with reliability focus and experience working in a global, distributed team setting.
  • Strong communication skills to translate technical issues for non-technical stakeholders.
  • Familiarity with DevOps, SRE, Agile methodologies, and relevant certifications like ITIL Foundation.

Market check

Salary context

This $100,000–$153,000 range sits above 16% of similar postings on FindRole.

Peer median band

$127,332–$202,500

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$142,300–$195,200

Middle half of comparable postings.

Based on 240 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Deutsche Bank

Deutsche Bank is a German multinational investment bank and financial services company offering corporate banking, investment banking, retail banking, asset management, and transaction banking worldwide. Industry: Investment Banking & Financial Services

Deutsche Bank currently has 37 open roles on FindRole.

Listed pay typically runs $120,000–$153,000 across 37 roles with salary data.

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