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Posted 9 days ago
$143,700–$143,700
/ year
As part of Genworth’s Information Technology organization undergoing transformation, the Director of IT Service Management (ITSM) will lead a strategic initiative to establish an ITIL-aligned service tower, ensuring ServiceNow becomes a reliable system for service execution and performance. This role involves defining the operating model, driving consistent adoption across technology towers, and establishing standards for service ownership, SLAs, and operational accountability. Key responsibilities include standardizing intake processes, monitoring systems, incident management, problem resolution, change enablement, and release coordination. Additionally, this leader will own the ServiceNow platform strategy, data governance, and controls to ensure compliance with regulatory requirements. The ideal candidate has over 10 years of experience in ITSM leadership within large enterprises, strong expertise in ServiceNow, and a proven track record of improving CMDB outcomes and driving cross-functional behavior change through standards and training.
This
$143,700–$143,700
range sits above
15%
of similar postings on FindRole.
Peer median band
$148,015–$225,350
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$158,391–$232,900
Middle half of comparable postings.
Based on 238 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Genworth Financial
Genworth Financial is a financial services company focused on mortgage insurance, long-term care insurance, and life insurance and annuity products to help people protect their financial well-being. Industry: Insurance & Financial Services
Genworth Financial currently has
16 open roles
on FindRole.
Listed pay typically runs
$115,900–$115,900
across 7 roles with salary data.
Renss - Global View, US65 days ago
$126,300–$241,200
ITIL
SLA
Metrics
Business Continuity
Disaster Recovery
Microsoft OS
Server
GPO
Data Integrity
Networking
Compute
Security
NIST CSF
IEC 62443
ISO 27001
FDA
PICS
CFR21 Part 11
Annex 11
GAMP