Director, Customer Identity & Access Management

Ally Financial

Confirmed live today High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Charlotte, NCLewisville, TXJacksonville, FLDresher, PA
Salary
$125,000–$190,000 / yr
Posted
17 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $228k
This role $158k
$107k most similar roles pay here $289k

This role pays less than 90% of similar roles. Most pay $184,770–$271,071 — the shaded band above. At the midpoint, this role pays about $158k versus about $228k for comparable roles.

Based on 240 similar postings.

Employer

About Ally Financial

Ally Financial is a US-based digital financial services company offering online banking, auto financing, mortgage, and investment products. It is one of the largest all-digital banks in the United States.

Ally Financial currently has 13 open roles on FindRole.

Listed pay typically runs $110,000–$180,000 across 13 roles with salary data.

Most-posted roles

View all roles at Ally Financial

At a glance

TL;DR · Director, Customer Identity & Access Management

Director, Customer Identity & Access Management - CIAM leads the strategy, roadmap, and execution of the customer authentication and identity portfolio. This role manages end-to-end policy and performance for authentication across mobile, web, and contact center channels to balance fraud risk, security, and user experience. Key responsibilities include overseeing initiatives like MFA, passkeys, biometrics, account recovery, and risk-based authentication while managing vendor relationships and steering data analytics teams on rules and thresholds. The role requires expertise in identity standards such as SSO, OAuth 2.0, OpenID Connect, FIDO2, and device binding within a regulated financial environment. The candidate will navigate complex fraud patterns to strengthen customer protection through technical requirements for session trust and authentication decisioning. Essential skills include cross-functional leadership across security, engineering, and risk teams to deliver enterprise-scale capabilities in the banking and fintech space.

What you'll do

  • Lead the strategy, roadmap, and execution of the customer authentication and identity portfolio across all channels.
  • Establish the customer authentication policy and decision framework for login, step-up, recovery, and session trust.
  • Manage cross-channel requirements for mobile, web, and contact center platforms including MFA, biometrics, and passkeys.
  • Oversee vendor relationships and select capabilities within the authentication and identity verification space.
  • Direct fraud data analytics teams on rules and models while guiding engineering teams on tooling and platform enhancements.
  • Maintain a CIAM risk inventory to identify control gaps and prioritize remediation based on threat intelligence.
  • Evaluate and pilot new authentication signals and technologies to defend against emerging security threats.
  • Define clear operational handoffs between identity verification at account opening and ongoing customer authentication.

What we're looking for

  • Bachelor’s degree in Business, Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience.
  • Minimum of 9 years of relevant experience or an equivalent combination of education and experience.
  • 10+ years of experience as a fraud/identity leader in banking or fintech with ownership of authentication, account takeover controls, and MFA.
  • Demonstrated expertise in fraud prevention, identity strategy, customer authentication, and risk management in highly regulated environments.
  • Proven ability to influence senior stakeholders and lead teams through matrixed organizational structures.
  • Deep familiarity with standards such as MFA, SSO, OAuth 2.0, OpenID Connect, FIDO2, passkeys, biometrics, and NIST.
  • Experience managing omnichannel customer journeys across digital platforms and assisted-service channels like call centers.
  • Proficiency with product tools including Jira, Confluence, analytics platforms, and UX collaboration tools.

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