Director, Client Success

Unum Group

Quick summary

Work type
On-site
Location
Columbia, South Carolina
Salary
$89,900–$169,900 / yr
Posted
2 days ago
Closes
Jun 19, 2026

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $219k
This role $130k
$69k most similar roles pay here $284k

This role pays less than 96% of similar roles. Most pay $175,850–$261,687 — the shaded band above. At the midpoint, this role pays about $130k versus about $219k for comparable roles.

Based on 240 similar postings.

Employer

About Unum Group

Unum Group is a leading provider of employee benefits and insurance solutions including disability, life, accident, critical illness, and dental/vision coverage for the workplace. Industry: Insurance & Employee Benefits

Unum Group currently has 4 open roles on FindRole.

Most-posted roles

View all roles at Unum Group

At a glance

TL;DR · Director, Client Success

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As a Client Success Manager at Unum, you will lead and manage front-line teams responsible for delivering exceptional service to customers, brokers, and partner areas across various products and services. Your day-to-day responsibilities include directing daily support operations, collaborating with internal departments to drive persistency objectives, and implementing process improvements that enhance operational effectiveness and customer satisfaction. You must possess strong technical aptitude, particularly in leveraging Unum’s legacy systems, and excel in project management, strategic planning, and cross-functional collaboration. With a focus on service excellence and leadership development, you will recruit, mentor, and provide growth opportunities for your team while ensuring alignment with corporate objectives and fostering a culture of continuous improvement. This role requires 3-5 years of management experience in a fast-paced environment and comprehensive knowledge of Group Benefits implementation and administration.

Skills

Unum's legacy systems Group Benefits implementation tools Project management tools CI/CD Kubernetes AWS Python SQL PostgreSQL Docker Prometheus Grafana

What you'll do

  • Directs daily support for field services and sales teams across products and segments.
  • Manages customer expectations through project planning and partnerships within the corporation.
  • Implements strategic initiatives to improve service quality and operational effectiveness.
  • Analyzes processes to drive improvements in ease of doing business and service excellence.
  • Advocates for field offices by addressing trends, barriers, and breakdowns with partners.
  • Leads, mentors, and develops personnel to ensure strong leadership succession planning.

What we're looking for

  • Proven ability to lead customer service teams and deliver strong results.
  • 3-5 years of management experience in complex business environments.
  • Comprehensive knowledge of Group Benefits implementation and administration.
  • Demonstrated strategic thinking and problem-solving skills for multi-disciplinary operations.
  • Strong technical aptitude with understanding of legacy systems and their impacts.
  • Excellent interpersonal, written, and verbal communication skills across different audiences.
  • Solid understanding of insurance business, product offerings, and service model requirements.

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