This role pays more than
56%
of similar roles. Most pay
$205,000–$271,068
— the shaded band above.
At the midpoint, this role pays about
$240k
versus about
$238k
for comparable roles.
Based on 240 similar postings.
Employer
About USAA
USAA (United Services Automobile Association) is a San Antonio-based Fortune 500 financial services company founded in 1922, dedicated to providing insurance, banking, and investment solutions exclusively to U.S. military members, veterans, and their families.
USAA currently has
43 open roles
on FindRole.
Listed pay typically runs
$142,820–$273,930
across 28 roles with salary data.
Director, Business and Data Analytics - P&C Digital Experience Transformation leads a team focused on leveraging real-time and near-real-time data to enhance member experiences across phone, web, and mobile channels. The role involves defining scope, requirements, and delivery for transactional, behavioral, service, navigational, and marketing data within the D&S transformation program. Key responsibilities include overseeing data storage, preparation, information governance, and analytics while developing AI-enabled tools and advanced analytical solutions to improve productivity. The ideal candidate possesses expertise in Agile methodologies, large-scale data analysis, and cross-functional collaboration with technology, architecture, and risk teams. Technical competencies include utilizing generative AI, coding assistants like GitHub Copilot, and automation tools for data discovery and insight generation. This role addresses the challenge of transforming complex P&C digital and contact center operations into scalable, high-performing solutions through advanced information management and delivery.
Lead the strategy and execution for data storage, preparation, governance, and analytics across various business lines.
Define requirements and delivery roadmaps for transactional, behavioral, and marketing data to improve member experiences.
Develop new analytical solutions and AI-enabled tools to enhance productivity and optimize service delivery.
Manage a team responsible for the end-to-end process of information management and reporting.
Influence architecture decisions by staying current on industry trends and emerging technologies.
Identify and implement advanced data techniques to resolve complex business issues and improve operational outcomes.
Ensure all business activities comply with risk and compliance policies while monitoring potential risks.
Translate complex data into actionable insights for senior leadership and key stakeholders.
What we're looking for
Bachelor's degree in Statistics, Mathematics, Operations Research, Engineering, or a quantitative field; OR 4 years of relevant education and/or experience.
8 years of data and analytics related experience within a complex financial services organization.
3 years of people leadership experience building, managing, and developing high-performing teams.
Experience leading projects using Agile methodologies.
Experience conducting moderately large scale data analysis to support business decision making.
Proven ability to communicate effectively with executive level leadership by telling a story through data.
Experience defining business requirements, project scope, and delivery roadmaps for complex data and technology initiatives (preferred).
Knowledge of P&C digital operations and experience applying generative AI or automation tools to improve data discovery and analysis (preferred).
SQL
Python
Streamlit
Tableau
Business Intelligence
AI/ML
Process Mining
Journey Analytics
Agile
Data Analytics
Information Governance
Reporting
Analytics Platforms
Microsoft Power BI
Microsoft Fabric
SQL
Artificial Intelligence
Data Architecture
Scenario Modeling
Advanced Analytics
Business Intelligence
Self-Service Analytics
Data Strategy