below marketmost similar roles pay hereabove market
This listing doesn't post a salary. Most similar roles pay
$110,156–$152,337.
Based on 240 similar postings.
Employer
About LPL Financial
LPL Financial is the largest independent broker-dealer in the United States, providing brokerage and investment advisory services to independent financial advisors and financial institutions. Industry: Financial Services & Wealth Management
LPL Financial currently has
80 open roles
on FindRole.
Listed pay typically runs
$122,570–$204,249
across 49 roles with salary data.
The Desktop Analyst II joins the Home Office Technologies team to provide technical support for internal employees and contingent workers. This role serves as a Tier 2 escalation point, resolving incidents across multiple communication channels within a fast-paced business environment. Key responsibilities include deploying and troubleshooting laptops, desktops, printers, and wireless devices while managing move, add, and change functions. The analyst will reimage hard drives using MS Intune Autopilot and support Windows and MAC operating systems, Microsoft Office, and VPN connectivity. Required technical skills include experience with Azure, Active Directory, ServiceNow, and Citrix VDI. The position focuses on maintaining a reliable computing environment by providing high-touch customer service, creating knowledge base documentation for automation and AI, and ensuring seamless IT onboarding for new hires.
Provide Tier 2 technical support for end-user computing devices and serve as an escalation point for Tier 1 issues.
Resolve incidents and requests within a ticketing system in a fast-paced business environment.
Deploy, troubleshoot, and reimage laptops, desktops, printers, and wireless devices using MS Intune Autopilot.
Install, configure, and troubleshoot Windows and MAC operating systems, Microsoft Office, and proprietary applications.
Configure and support remote users by managing VPN clients and connectivity.
Create knowledge base documentation and provide customer training for internal employees.
Perform asset inventory activities and adhere to ITIL change-incident-problem management processes.
Drive continuous improvement by identifying solutions to reduce service desk volume and writing KB articles.
What we're looking for
Must be able to work 100% from a corporate office 5 days a week.
Must have 2+ years of Tech Support experience supporting Windows and Mac.
Must have 2+ years of experience in management and support of Microsoft Active Directory Domains, Azure, Intune AutoPilot, ServiceNow, Microsoft Office, Office 365, corporate networks, and mobile device technology.
Must have experience with workstation setup, Citrix VDI experience, conference room support, and networking.
Must have an Associate degree, Certificate, or Boot Camp in Computer Science or equivalent training/experience.
Must possess strong communication skills and a collaborative attitude.
Working knowledge of various Windows OS and hardware for PC environments (preferred).
Working knowledge of principles and terminology of networking and mobile technologies (preferred).
Microsoft Active Directory
Microsoft 365
Microsoft Office
Windows
VPN
Networking
IT Support
Knowledge Base Development
Service Management
Technical Support
Microsoft Active Directory
Office 365
Microsoft Office
Windows
VPN
Networking
Incident Management
Knowledge Base
PC Hardware
Technical Support
Service Management
Windows 10
Windows 11
Microsoft 365
Active Directory
Microsoft Intune
Citrix Cloud
Azure Virtual Desktop
PowerShell
Microsoft Configuration Manager
Jira Service Management
VPN
DNS
DHCP
iOS
Android
Exchange Online
Bloomberg Terminal
Zoom
Teams
ITIL