As a Microsoft Data Center Technician Manager, you will lead a team responsible for hardware deployments, diagnostics, and decommissions within large-scale data centers supporting critical services like Bing, Office 365, and Azure. Your daily tasks include managing technician performance, ensuring compliance with KPIs and SLAs, and providing training to enhance technical expertise in areas such as ITIL Foundation components and deployment standards. You will leverage tools and technologies specific to data center operations, including network infrastructure, server equipment, and storage systems, while fostering a culture of continuous improvement through feedback and proactive issue resolution. This role demands strong leadership skills, technical acumen, and the ability to manage complex projects that impact service delivery across Microsoft’s global data centers.
Leads and trains a team of technicians on hardware deployments and diagnostics.
Ensures compliance with data center policies, procedures, and deadlines.
Monitors and improves Key Performance Indicators (KPIs) for technician tasks.
Coordinates training packages and execution order for infrastructure equipment tasks.
Evaluates diagnostic processes and suggests improvements to service quality.
Manages projects or programs to meet service delivery objectives efficiently.
What we're looking for
Experience leading and managing teams of data center technicians.
Proven ability to model leadership principles and coach team objectives.
Expertise in ITIL Foundation components, including Incident Management and Change Management.
Knowledge of data center policies, procedures, and compliance standards.
Skills in monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
Ability to provide guidance on hardware deployments, diagnostics, and decommissions.
Experience coordinating training packages for technicians and ensuring process adherence.
Market check
Salary context
This listing doesn't show a salary. Similar roles on FindRole typically pay
$125,760–$199,749.
Peer median band
$125,760–$199,749
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$132,550–$211,200
Middle half of comparable postings.
Based on 240 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Microsoft
Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing
Microsoft currently has
451 open roles
on FindRole.
Listed pay typically runs
$119,800–$234,700
across 417 roles with salary data.
1662 Intelligence Community Campus - Bethesda Md, US81 days ago
$116,350–$210,325
AGILE
Data Center Strategy
Cloud Environment Transition
Power Infrastructure Layout
Rack Standards
Environmental Sensors Monitoring
DoD 8570.11-IAT Level II Certification
Windows Environment
SAN Storage Administration
Hyper Converged Infrastructure
Troubleshooting in Security Environment
Backup and Restore Procedures