Data Center Service Delivery Infrastructure Technical Analyst

Citi

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Georgetown, TX
Salary
$90,080–$135,120 / yr
Employment
Full-time
Posted
4 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $191k
This role $113k
$73k most similar roles pay here $253k

This role pays less than 92% of similar roles. Most pay $145,475–$235,750 — the shaded band above. At the midpoint, this role pays about $113k versus about $191k for comparable roles.

Based on 240 similar postings.

Employer

About Citi

Citi is one of the world’s most trusted financial institutions, proudly serving millions of customers across the United States.

Citi currently has 269 open roles on FindRole.

Listed pay typically runs $125,760–$188,640 across 253 roles with salary data.

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View all roles at Citi

At a glance

TL;DR · Data Center Service Delivery Infrastructure Technical Analyst

Data Center Service Delivery Infrastructure Technical Analyst The Data Center Service Delivery Infrastructure Technical Analyst joins the Technology Infrastructure team to perform essential LAN, WAN, and help desk administration activities. This role involves managing network maintenance, security coordination, and infrastructure technology tasks to resolve complex issues and execute administrative duties. Day-to-day responsibilities include installing or relocating distributed systems and network hardware like routers, switches, firewalls, and SAN cabling; performing media management including tape ejects and vaulting; and providing level 2 support for data center environments. The candidate will utilize skills in project planning, root cause analysis, and technical coaching while managing third-party vendors and ensuring compliance with infrastructure standards. Key competencies include advanced troubleshooting, clear communication of technical concepts to non-technical audiences, and the ability to manage complex hardware configurations within a large, high-stakes financial services environment.

What you'll do

  • Perform LAN/WAN network maintenance, hardware installations, and circuit testing in data center environments.
  • Resolve high-impact technical issues and perform root cause analysis to restore services.
  • Design automated processes, reporting streams, and testing approaches for infrastructure tasks.
  • Manage tape media operations including vaulting, destruction, and daily health checks of storage libraries.
  • Provide technical guidance and coaching to junior analysts while acting as a subject matter expert.
  • Coordinate with third-party vendors to ensure compliance with corporate standards and service commitments.
  • Execute data center change controls and ensure adherence to security and safety protocols.
  • Support disaster recovery testing and perform hardware inventory audits.

What we're looking for

  • Bachelor's degree or equivalent experience.
  • 5+ years of experience in Infrastructure Technologies delivery with a track record of operational process change and improvement.
  • Ability to communicate technical concepts to non-technical audiences.
  • Experience working with virtual and in-person teams under pressure or to a deadline.
  • Effective written and verbal communication skills.
  • Effective analytic and diagnostic skills.
  • Experience in Financial Services or a large, complex, and/or global environment (preferred).

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