Customer Success Specialist

DoorDash, Inc

Quick summary

Work type
On-site
Location
Chicago, IL
Salary
$63,680–$93,600 / yr
Posted
5 days ago
Nearby
99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $176k
This role $79k
$46k most similar roles pay here $230k

This role pays less than 98% of similar roles. Most pay $140,100–$212,000 — the shaded band above. At the midpoint, this role pays about $79k versus about $176k for comparable roles.

Based on 240 similar postings.

Employer

About DoorDash, Inc

DoorDash, Inc. is an American company operating online food ordering and food delivery. It trades under the symbol DASH. With a 56% market share, DoorDash is the largest food delivery platform in the United States.

DoorDash, Inc currently has 242 open roles on FindRole.

Listed pay typically runs $130,600–$192,000 across 161 roles with salary data.

Most-posted roles

View all roles at DoorDash, Inc

At a glance

TL;DR · Customer Success Specialist

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As a Customer Success Specialist at DoorDash's In-Store division in Chicago, you will join a diverse global team dedicated to helping SMB customers meet their business goals through creative problem-solving and deep product knowledge. Your role involves managing a high-volume book of business by ensuring strong customer health and adoption through scaled digital engagement. You will drive adoption and retention at scale by executing repeatable success motions across onboarding, product adoption, and ongoing engagement while leveraging data to track key metrics and improve customer outcomes. Additionally, you will build product expertise and collaborate with cross-functional teams to enhance processes and tools that support the scaled customer experience. This role requires 2+ years of experience in Customer Success or a similar customer-facing role, strong communication skills, and a passion for helping customers succeed. Experience in the hospitality or restaurant industry is beneficial.

Skills

CustomerSuccess DataDriven CrossFunctionalCollaboration ProcessImprovement ProductExpertise AutomationTools MetricsTracking ScalableEngagement EmailMarketing VirtualTouchpoints OnboardingProcesses UpsellOpportunities AccountManagement HighVolumeBusiness OperationalMindedness

What you'll do

  • Manage a large portfolio of SMB customers through scaled digital engagement.
  • Execute success motions to drive onboarding, product adoption, and retention.
  • Provide efficient customer experiences with lightweight plans and proactive outreach.
  • Maintain data integrity and track key metrics for customer health and ROI.
  • Develop deep expertise in the In-Store platform to deliver technical solutions.
  • Collaborate with cross-functional teams to enhance processes and improve outcomes.

What we're looking for

  • 2+ years of experience in Customer Success, Account Management, or similar roles.
  • Proven ability to manage a large portfolio of customers and prioritize effectively.
  • Strong operational skills with the capability to execute consistently using tools and processes.
  • Data-driven approach with expertise in interpreting customer metrics and translating insights into action.
  • Passionate about helping customers succeed and solving business challenges creatively.
  • Experience working in the hospitality or restaurant industry is beneficial.
  • Ability to collaborate seamlessly with cross-functional teams.

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