Customer Success Engineer Co-op Fall 2026

IBM

Quick summary

Work type: On-site
Location: VA · Brookhaven, GA · Chicago, IL · Dallas, TX · New York, NY · San Francisco, CA · Washington, DC
Employment: Intern
Posted: 36 days ago

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Similar $159k

$117k most similar roles pay here $202k

This listing doesn't post a salary. Most similar roles pay $125,150–$193,500.

Based on 240 similar postings.

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About IBM

IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.

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Listed pay typically runs $1,000,000–$1,000,000 across 8 roles with salary data.

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TL;DR · Customer Success Engineer Co-op Fall 2026

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The Customer Success Engineer Co-op position at our dynamic company in Mclean, VA is designed for a motivated and tech-savvy individual to join our growing customer success team. As a co-op, you will work closely with customers to ensure they derive maximum value from our cutting-edge software solutions, addressing their needs through proactive engagement and technical support. Your day-to-day responsibilities include onboarding new clients, troubleshooting issues, and collaborating with cross-functional teams to enhance product features based on user feedback. Proficiency in Python or JavaScript, along with experience using tools like JIRA and Slack, is essential. Additionally, strong communication skills and a keen understanding of cloud-based SaaS applications are crucial as you will be working within a fast-paced environment that emphasizes customer satisfaction and continuous improvement.

Skills

Apply Now CI/CD Kubernetes AWS Docker Python PostgreSQL Git Jira Terraform Prometheus Grafana

What you'll do

Manage customer onboarding and integration processes for new clients.
Develop and maintain detailed project plans and timelines for customer success initiatives.
Provide ongoing technical support and troubleshooting to ensure product effectiveness.
Conduct regular check-ins with customers to gather feedback and address concerns.
Document and communicate customer issues, enhancements, and feature requests to the development team.

What we're looking for

Must be pursuing a B.S. or M.S. in Computer Science, Engineering, Business, or related field.
Strong communication skills for customer interaction and problem-solving.
Experience with cloud technologies and software solutions preferred.
Ability to work independently and as part of a team on various projects.
Familiarity with customer success principles and practices is beneficial.
Proficient in using CRM tools and data analytics for tracking progress.