Conversational AI and Agentic AI, Senior Associate

PWC

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
New York, NYDallas, TXChicago, ILFlorham Park, NJ
Salary
$77,000–$202,000 / yr
Employment
Full-time
Posted
3 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $202k
This role $140k
$57k $262k
below market most similar roles pay here above market

This role pays less than 90% of similar roles. Most pay $161,812–$242,062 — the blue band above. At the midpoint, this role pays about $140k versus about $202k for comparable roles.

Based on 240 similar postings.

Employer

About PWC

PwC (PricewaterhouseCoopers) is one of the "Big Four" accounting and professional services firms, providing audit, tax, and advisory services to companies, governments, and institutions worldwide. Industry: Professional Services & Accounting

PWC currently has 104 open roles on FindRole.

Listed pay typically runs $99,000–$232,000 across 101 roles with salary data.

Most-posted roles

View all roles at PWC

At a glance

TL;DR · Conversational AI and Agentic AI, Senior Associate

As a Conversational AI and Agentic AI - Senior Associate within the Advisory practice, you will design and deliver contact center technology solutions to improve customer interactions and automate workflows. You will manage workstreams to develop virtual agents, intelligent routing, and agent assist workflows while translating client needs into functional requirements and interaction designs. Your daily tasks include conducting discovery sessions, workflow analysis, and user research to identify pain points. You will build mock-ups and prototypes using modern UI design tools and front-end frameworks while applying human-centered design and accessibility principles. Key technical competencies include experience with IVR modernization, CCaaS platforms, and AI-human collaboration. You will solve complex problems by refining design choices through behavioral data analysis and mentoring junior team members on interaction design methods.

What you'll do

  • Design conversational AI and agentic AI solutions for contact center use cases like virtual agents and intelligent routing.
  • Translate client needs into functional requirements, user flows, and interaction designs to support customer experience goals.
  • Conduct discovery sessions and workflow analysis to identify pain points and define future-state solutions.
  • Develop mock-ups, prototypes, and design specifications using modern UI design tools and front-end frameworks.
  • Apply human-centered design, usability testing, and accessibility principles to improve digital channel adoption.
  • Review configuration, customization, and development activities across contact center technology platforms and conversational interfaces.
  • Analyze user feedback, behavioral data, and industry trends to refine design choices and solution recommendations.
  • Mentor junior team members on interaction design methods and AI-human collaboration concepts.

What we're looking for

  • At least a Bachelor's degree.
  • At least 4 years of experience.
  • Experience developing conversational AI and agentic AI solutions for contact centers (preferred).
  • Experience with contact center technology, IVR modernization, or CCaaS platforms (preferred).
  • Experience applying AI fluency and AI-human collaboration in client service settings (preferred).
  • Experience conducting discovery, workflow analysis, and customer experience design sessions (preferred).
  • Experience translating functional requirements into conversational journeys and prototype designs (preferred).
  • Experience using user research, usability testing, and digital accessibility methods (preferred).

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