Cloud Customer Success Manager

Booz Allen Hamilton

Quick summary

Work type
On-site
Location
Charlottesville, VAAlexandria, VA
Salary
$86,800–$198,000 / yr
Posted
3 days ago
Closes
Sep 22, 2026
Nearby
13 roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $171k
This role $142k
$73k most similar roles pay here $218k

This role pays less than 67% of similar roles. Most pay $142,400–$200,574 — the shaded band above. At the midpoint, this role pays about $142k versus about $171k for comparable roles.

Based on 240 similar postings.

Employer

About Booz Allen Hamilton

Booz Allen Hamilton is a management and technology consulting firm that provides analytics, digital, engineering, and cybersecurity solutions primarily to U.S. government agencies and commercial clients. Industry: Management & Technology Consulting

Booz Allen Hamilton currently has 756 open roles on FindRole.

Listed pay typically runs $86,800–$198,000 across 744 roles with salary data.

Most-posted roles

View all roles at Booz Allen Hamilton

At a glance

TL;DR · Cloud Customer Success Manager

Role Posting Log in to save

As a Cloud Customer Success Manager at our company, you will join a dedicated team focused on guiding Army customers through their digital transformation journey by migrating from traditional on-premises environments to secure cloud solutions. Your primary responsibilities include collaborating with customer teams and technical professionals to ensure successful transitions, managing the entire lifecycle of client engagements from onboarding to renewal, and facilitating scope and requirements meetings with stakeholders. You will leverage your expertise in AWS and Azure cloud technologies, as well as Agile methodologies and tools like Atlassian Suite, to develop comprehensive documentation for IT applications and system specifications. This role requires a TS/SCI clearance and at least 2 years of experience working with government agencies, particularly the DoD, along with strong case management skills and knowledge of cyber security concepts such as RMF.

Skills

AWS Azure Agile Atlassian ServiceNow CI/CD PostgreSQL MongoDB Docker Kubernetes Terraform Git Python JavaScript HTML CSS Scrum RMF

What you'll do

  • - Guide customers through the transition from on-premises environments to secure cloud solutions.
  • - Serve as a primary point of contact, managing customer escalations and coordinating cross-functional resolutions.
  • - Facilitate scope, requirements, and business process meetings with project stakeholders for new digital strategies.
  • - Develop technical documentation for IT applications and system specifications according to existing standards.
  • - Drive analyst tasks based on customer use cases, dependencies, and priorities to ensure successful implementation.

What we're looking for

  • 2+ years of experience with AWS and Azure cloud technologies.
  • 2+ years of contract support experience with government agencies, including DoD.
  • Experience serving as a primary contact for customers throughout their journey.
  • TS/SCI clearance required.
  • Ability to manage customer escalations and coordinate cross-functional resolutions.
  • Experience in facilitating scope, requirements, and business process meetings.
  • Bachelor’s degree preferred.

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